Events

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ARC unifies the travel industry by providing educational resources and networking opportunities.

ARC Events

TravelConnect offers the rare and exciting convergence of the travel industry’s most important players—in one room, at one time.

Webinars

The industry’s next big transformative initiative is ONE Order, which employs the idea of a single “shopping cart” for an entire trip.

In this webinar, you will hear from Jennifer Watkins, ARC’s director of payments, about the industry’s latest payment initiatives, how payment processing through ARC is evolving, and important updates from the June 2018 ARC Payments Forum.

Join the kickoff for ARC’s Fraud Awareness Month and learn about the leading fraud schemes impacting travel agents.

Fraudulent transactions and their associated losses total approximately a billion dollars per year in the travel industry — and that’s not including “friendly fraud.” This webinar will take a deep dive into the cost of fraud to travel agencies.

The air travel industry faces a unique set of e-commerce fraud challenges, including — but not limited to — last-minute bookings, tight margins, high false decline rates and a high-value, time-sensitive product that’s nearly impossible to recover.

With high sales volume, online platforms and card-not-present transactions, online travel agencies (OTAs) are prime targets for fraudsters, putting them at elevated risk.

Security is critical for maintaining customer trust. By ensuring compliance with Payment Card Industry (PCI) Data Security Standards and other industry standards, travel agencies can be confident that their customers’ sensitive data is handled safely.

Debit memos are a pain point for travel agencies, and with chargebacks on the rise, debit memos have become increasingly complex and time-consuming to handle.

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As payment card companies evolve to meet the changing needs of the travel industry, procedures around card acceptance, fraud management tools, and chargeback guidelines also change.

Cybercriminals are hunting for valuable information, and the travel industry has just what they want: passports, credit cards and travel dates — as well as reservation and ticketing access.

This past year has seen a significant increase in airline and hotel bookings made with compromised credit cards, representing an annual loss of over $4 billion to the airline and hospitality industries.

As fraudsters become more sophisticated, travel agents face the increasingly challenging task of keeping them at bay. Agents need better tools, smarter technology and more powerful security to protect their businesses and their customers.

Training & Certification

The ARC Specialist Training and Certification class will be provided at ARC’s headquarters in Arlington, Virginia, from November 6 - 8, 2018.

ARC in the Industry

GBTA Convention 2018 will showcase 400+ exhibiting companies, an agenda featuring 100+ education and professional development sessions.

The annual ASTA Global Convention is a three-day event to provide one-of-a-kind insights into specialized research and trends.

The 2018 Marketing Outlook Forum is the travel industry’s leading strategic travel forecast conference.

Retail is at the heart of all current industry transformation efforts and IATA has organized the first airline industry symposium dedicated to retail.

Retail is at the heart of all current industry transformation efforts and IATA has organized the first airline industry symposium dedicated to retail.

At this black-tie dinner ceremony, the BTN Group will induct and honor a select group of the travel industry's most influential executives.