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Track the travel industry recovery from the COVID-19 pandemic with the Travel Recovery Insights Portal.

Data Products

Travel Agencies Agency BI Aria Memo Analyzer for Agencies Custom Reports View All

Airlines Airline BI Custom Reports Direct Data Solutions Memo Analyzer for Airlines View All

Other Data Users Travel BI Custom Reports Financial Industry Reports Global Agency Pro Market Locator View All

Air Travel Retailing

New Distribution Capability (NDC) Omnichannel Retailing Settlement

Payment and Fraud Services

ARC Pay ARC Risk Check

Business Services

AeroGram ARC's IRS 1099 Processing Service Printables Collection Revenue Recovery Service (RRS) View All

Travel Agencies ARC Agency Accreditation Become an ARC-Accredited Agent ARC Verified Travel Consultant Program Become an ARC Verified Travel Consultant

Airlines ARC's Settlement Services for Airlines Become an ARC Participating Airline Participating Airline Application Request Current ARC Participating Airlines

Corporations Corporate Travel Department Program Become an ARC Corporate Travel Department Corporate Travel Department FAQs

Omnichannel Retailing

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The Latest Newsroom Blog Media Kit On-Demand Webinars Case Studies Customer Success Stories Events

Industry Communications ARC Newsletter Travel Agent Communications (TAC) Fraud Alerts Airline Participation Announcements

Working Groups Debit Memo Working Group (DMWG) ARC Payments Forum

Customer Success Stories

Learn More Customer Success Stories

Travel Agencies Agent Custom Training ARC Online Training ARC Specialist Training & Certification Self-Paced Training Knowledge Center

Airlines ARC 101 Agency Life Cycle Reporting & Settlement

On-Demand Webinars

Build your knowledge of ARC and the travel industry.

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ARC Resources

2020 ARC Agency Fees 2020 Holiday Schedule 2020 Processing Schedule Airline Ticket Matrix Airline Ancillary Matrix ARC Check Document Retrieval Service (DRS) Exception Transactions UAT Access

Agency Resources

Airline Refund and Exchange Information Agent Reporting Agreement (ARA) Industry Agents' Handbook (IAH) Payment Acceptance Chart Forms Catalog - Accreditation ARC Accreditation Mark GDS Contact Information Chargeback Best Practices

Airline Resources

Information on Agency Accreditation for Airlines Airline Participation FAQs Agency Locator Participating Airlines Re-designation form for Airlines

Fraud Prevention Resources

ARC Risk Check Best Practices Convictions Digitally Altered Images Fraud Prevention Fraud Prevention On-Demand Webinars Free Internet Tools Partners in Fraud Prevention Schemes Chargeback Best Practices

Who We Are

Our Story About the Brand Leadership & Governance

What We Do

Settlement Services Airline Sales Statistics Our Data Our Technology

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Meet Our Executive Leadership

At ARC, we uphold our company’s strong legacy while leveraging high-quality data to propel the travel industry forward. We are unapologetically passionate about the business of air travel, and we take pride in delivering customer-centric products and solutions that enhance the business success of our customers.

Mike Premo

President & Chief Executive Officer

Lauri Reishus

Executive Vice President & Chief Operating Officer

Eric Barger

Vice President, Human Resources & Chief Human Resources & Administrative Officer

Thomas F. Casalino

Vice President, Financial Services & Chief Financial Officer

Dickie Oliver

Vice President & Chief Information Officer

ARC STAFF

Meet the Team

As a company and as individuals, we take great pride in being authorities in the travel industry, and we value our role as a resource to others. We partner across teams, across locations and with our customers. We try new things without fear. We are endlessly curious and always seek to learn.

Working at ARC

Corporate Governance