ARLINGTON, Va. – April 16, 2018 – Airlines Reporting Corp. (ARC) today released a case study detailing how Aeroflot Russian Airlines’ U.S. office closed 250 debit memos, worth approximately $150,000, in just six months using ARC Memo Analyzer, a debit memo performance and benchmarking tool that helps airlines understand debit memo trends. Aeroflot also harnessed Memo Analyzer to mitigate future losses by communicating more effectively with travel agents to improve processes that will ultimately reduce debit memos.
ARC Revenue Recovery Services, a solution used by Aeroflot since 2012, has helped them recover approximately 1,000 memos per year, equating to approximately $1 million, plus saved time, resources and money previously spent on collecting outstanding debit memos.
Before implementing ARC’s suite of debit memo solutions, Aeroflot reported that it needed a more efficient way to reduce and recover on existing agency debit memos, as well as a better way to spot and analyze debit memo causes and trends to identify plans for improvement to reduce future debt. Upon implementation of the ARC solutions, Aeroflot found that its staff is now able to better monitor, analyze and prevent agency debit memos, and resolve, collect and report on memo activities.
“By leveraging ARC’s debit memo solutions, we’ve not only seen monetary returns in the form of debit memo resolution and prevention, but we’ve also been able to really get a handle on our agency debt by simply being more in tune with our data,” said Dragan Drobnjak, Aeroflot’s U.S. sales manager. “It gives us a really good picture of all our markets and lets us drill down to a single memo.”
Download the full case study online.
Aeroflot is Russia’s flagship carrier, based out of Moscow’s Sheremetyevo International Airport, and a proud member of the SkyTeam global airline alliance, serving 1,074 destinations in 17 countries with its partners. Operating one of the youngest fleets in the world, with 230 aircraft, the airline carried 32.8 million passengers in 2017. Aeroflot was the first Russian airline to be awarded Four Star Airline status by Skytrax for its customer service, and in 2017, was named Best Airline in Eastern Europe for the sixth time by the Skytrax World Airline Awards. Find out more at www.aeroflot.com.
As a leader in air travel intelligence and omnichannel retailing, ARC provides platforms, tools and insights that help the global travel community connect, grow and thrive. ARC enables the diverse retailing strategies of its customers by providing innovative technology, flexible settlement solutions and access to the world’s most comprehensive air transaction dataset. In 2019, ARC managed more than $97.4 billion in transactions between airlines and travel agencies, representing more than 302 million passenger trips. For more information, please visit arccorp.com.