New Data Based on Road Warrior Insights Sheds Light into the Impact of Corporate Travel
ARLINGTON, Va. – October 11, 2018 – Airlines Reporting Corp. (ARC) today released a detailed study that challenges the wisdom of emphasizing cost savings when managing business travel. The research finds that management should prioritize trip success rates and retention of their frequent corporate travelers. The study, “Achieving Better Business Travel Results: Insights from U.S. Road Warriors,” conducted by ARC and sponsored by Delta Air Lines, FlightGlobal and tClara, was presented today at ARC’s 2018 TravelConnect conference currently taking place in National Harbor, Md.
“Cost savings are roughly 1 percent of the economic value added by road warriors, so it makes much more sense to focus on how to increase the road warrior’s value-add,” says Scott Gillespie, ARC’s head of analytics and CEO of tClara. “This means increasing the road warrior’s trip success rate and their willingness to travel, and decreasing their burnout and attrition risks.”
This report examines insights from 742 U.S.-based road warriors on the topics of trip success, attrition and retention, their desire to travel and what it takes to experience burnout. Findings reveal the negative impact of cost-focused travel policies; the keys to reducing road warrior attrition risk; the importance of traveler sleep, health and safety and the benefits of better quality travel. Senior executives can use these findings to significantly re-shape their corporate travel program’s strategic priorities. Doing so should lead to more successful trips and better road warrior retention and wellness.
Key findings include:
“Achieving Better Business Travel Results: Insights from U.S. Road Warriors,” is available for download online.
An industry leader in air travel distribution and intelligence, ARC provides channel-agnostic tools and insights to help the global travel community connect, grow and thrive. ARC enables the diverse retailing strategies of its customers by providing flexible settlement solutions, innovative technology and access to the world’s most comprehensive air transaction dataset. In 2018, ARC settled $94.8 billion in transactions between airlines and travel agencies, representing more than 295 million passenger trips. For more information, please visit arccorp.com.