On Friday, April 26, 2019, ARC was notified that American Express could no longer accept Jet Airways (9W/589) refunds. Therefore, any American Express (9W/589) refunds submitted in PED 04/28/19 will not be processed. Please do not submit American Express refunds for Jet Airways (9W/589) in your IAR report; instead, please contact the airline directly for refunds.

If you have any questions about American Express refunds for Jet Airways in your IAR report, please contact ARC’s Customer Care Center at 855-816-8003, or email ccchelp@arccorp.com.