2017 Quarterly Transaction Fees – Fourth Quarter

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. See the chart below outlining this tiered fee structure. Note that agencies with fewer than 1,000 transactions per quarter will not be assessed transaction fees.

A separate debit representing this fee will be drawn against your ARC designated bank account on or after January 25, 2018. Only one draft will be issued for consolidated drafting agents.

Number of Transactions per Quarter

Price per Transaction

Tier 1

1,000 - 2,249,999


Tier 2

2.25 M - 5.999 M


Tier 3

6 M or more


Advanced Air joins ARC

Advanced Air (AN/360) will join ARC as a participating carrier effective Monday, January 8, 2018 (PED 01/14/18).

Operating from a hub in Hawthorne, California, Advanced Air serves markets in California and Nevada. Advanced Air accepts cash as a valid form of payment and will add credit cards in the near future.

For inquiries, reservations, or sales information, contact the offices listed below:

Advanced Air
12101 Crenshaw Blvd., No. 100
Hawthorne, CA 90250

ARC Needs Your Input: Accreditation Tool

Since the launch of the ARC Accreditation Tool in 2012, usage and the volume of requests have substantially increased. Although we have implemented many enhancements over the years, we are confident there remains room to improve.

We need your input on how ARC can improve your experience. Below, you will find a link to a brief, three-question survey. We welcome your feedback on how the Accreditation Tool can become more useful to you.

Take the Survey

Earn 12% Commission on Tours and Activities with GetYourGuide

As announced on November 1, 2017, ARC MarketPlace closed on December 29, 2017. However, ARC realizes that agencies rely on commissionable products as a valuable source of revenue. In an effort to continue a seamless booking experience for ARC MarketPlace agencies, ARC would like to recommend GetYourGuide as an alternative tours and activities supplier. GetYourGuide offers more than 31,000 high-quality tours and activities in over 7,200 destinations worldwide with over 250 new tours and activities added weekly, including exclusive skip-the-line and signature tours.

How to Get Started

To get started, your agency will need to register with GetYourGuide.

  1. Step-by-step account registration instructions can be found here.

    Be sure to include “ARC” under “Referral Partner” to qualify for the special 12 percent commission incentive.* Please note: You will need your agency’s banking information to complete the registration process.
  2. Once registered, you can work with GetYourGuide to set up individual booking links for each of your travel agents. Access the Getting Started Guide here.

*Commission for tours conducted after December 31, 2018, will start at 8 percent.

If you have questions or need assistance, please view GetYourGuide‘s FAQs or contact GetYourGuide at 855-664-8235 or email partner@getyourguide.com.

ARC Specialist Training and Certification Class

Do you want the opportunity to earn your ARC Specialist Certificate?

The ARC Specialist Training and Certification class will be provided at ARC’s headquarters in Arlington, Virginia, March 6-8, 2018.

ARC developed the ARC Specialist Training and Certification program with the help of industry representatives from the travel agent and airline communities. This program provides education on ARC’s policies, procedures, products, and services.

In this class, you will participate in written and verbal exercises as well as group discussions. Upon completion of the class, you will receive a Certificate of Completion.

The following topics will be covered during the class:

  • ARC 101
  • ARC’s Agent Reporting Agreement (ARA)
  • ARC Accreditation Services
  • My ARC
  • Document Ordering System (DOS)
  • Document Security
  • Taxes, Fees and Charges
  • Credit Card Processing
  • Ticketing
  • Sales Reporting Process
  • Interactive Agent Reporting (IAR)
  • Voids and Modification Rules
  • Adjustments
  • ARC Memo Manager (AMM)
  • Exchanges and Refunds
  • Travel Agency Service Fee (TASF) Program
  • IAR Back Office System (BOS)
  • Internet Sales Summary (ISS)
  • Document Retrieval Service (DRS)
  • ARC’s Agent Resources

After the class, you can take the ARC Specialist Certification exam online at your convenience. You will have 30 days to take the exam upon completion of the training class. Those who pass the exam will receive their ARC Specialist Certification.

Register Now

Tip of the Week: Add Supporting Documentation in Memo Manager

Do you want to dispute a memo in ARC Memo Manager and need to add supporting documentation? Here is how you can attach the document(s).

From the Memo Detail screen, under the Attachment section:

1. Click the Add File button.

2. A pop-up box will allow you to select the file you would like to attach to the memo.

3. Click Browse to select the file you would like to attach.

4. Select the file and click Upload.

5. The file will then be attached to the memo.