Plus Ultra Líneas Aéreas Joins ARC

Plus Ultra Líneas Aéreas, S.A (PU/663) will join ARC as a participating airline effective with sales on January 15, 2018 (PED 01/21/18).

Headquartered in Madrid, Plus Ultra Líneas Aéreas connects the city of Madrid to Lima, Perú and Santiago, Chile with new connections to Caracas, Venezuela coming soon. Additionally, the airline operates a fleet of Airbus 340 aircraft.

Plus Ultra Líneas Aéreas has elected the General Concurrence method of agent appointment, whereby all ARC agents are automatically appointed as agents of Plus Ultra Líneas Aéreas, S.A. The airline accepts cash as a valid form of payment, but credit cards will be added in the near future.

For inquiries, reservations, or sales information, contact the office listed below:

FLG Aviation LLC

(Plus Ultra Líneas Aéreas)

6355 NW 36 St., Suite 203

Miami, FL 33166

Phone: 954-239-2295


Update to Section 6 of the Industry Agents’ Handbook: Elimination of the Chargeback Policy

Travel agents will be pleased to know that, effective February 1, 2018, Section 6 of the Industry Agents’ Handbook (IAH) will be updated. This update includes the elimination of the credit card chargeback policy, which states that a signed and imprinted charge form is required as support for the transaction in the event of a chargeback. The new Section 6 also includes procedures for payment card acceptance and chargeback management, and best practices in both areas, and can be found on the ARC website.

On December 6, ARC hosted a webinar for agents, which covered the changes to Section 6, and provided information about how agents can manage the risk of fraud associated with payment card acceptance, and what to do if a chargeback is received. You can view the webinar recording here.

If you have any questions about the change, please contact ARC’s Credit Card Services team at

2017 Quarterly Transaction Fees – Fourth Quarter

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. See the chart below outlining this tiered fee structure. Note: Agencies with fewer than 1,000 transactions per quarter will not be assessed transaction fees. A separate debit representing this fee will be drawn against your ARC designated bank account on or after Jan 25, 2018. Only one draft will be issued for consolidated drafting agents.

Number of transactions per quarter

Price per transaction

Tier 1



Tier 2

2.25 M­­–5.999 M


Tier 3

6 M or more


2018 ARC Annual Agent Location Fee

The 2018 annual agent location fee of $220 will be collected for each of your office locations via electronic draft from your designated bank account on January 25, 2018. It will appear on your bank statement as "ARC Core Participation Fee."

A separate draft of $220 will be issued for each active branch agency and satellite ticket printer (STP) location on record as of January 5, 2018. For consolidated drafting agents, only one draft will be assessed for all of your ARC-approved locations.

ARC Specialist Training and Certification Class

Do you want the opportunity to earn your ARC Specialist Certificate?

The ARC Specialist Training and Certification class will be provided at ARC’s headquarters in Arlington, Virginia, March 6–8, 2018.

ARC developed the ARC Specialist Training and Certification program with the help of industry representatives from the travel agent and airline communities. This program provides education on ARC’s policies, procedures, products, and services.

In this class, you will participate in written and verbal exercises as well as group discussions. Upon completion of the class, you will receive a certificate of completion.

The following topics will be covered during the class:

  • ARC 101
  • ARC’s Agent Reporting Agreement (ARA)
  • ARC Accreditation Services
  • My ARC
  • Document Ordering System (DOS)
  • Document Security
  • Taxes, Fees and Charges
  • Credit Card Processing
  • Ticketing
  • Sales Reporting Process
  • Interactive Agent Reporting (IAR)
  • Voids and Modification Rules
  • Adjustments
  • ARC Memo Manager (AMM)
  • Exchanges and Refunds
  • Travel Agency Service Fee (TASF) Program
  • IAR Back Office System (BOS)
  • Internet Sales Summary (ISS)
  • Document Retrieval Service (DRS)
  • ARC’s Agent Resources

After the class, you can take the ARC Specialist Certification exam online at your convenience. You will have 30 days to take the exam upon completion of the training class. Those who pass the exam will receive their ARC Specialist Certification.

Register Now

Tip of the Week: 2018 Holiday Schedule

The 2018 Holiday Schedule includes all the holidays and dates that ARC observes. Also, for each holiday the schedule indicates the impact to GDS transactions, GDS/IAR void extension dates, ARC Reporting PED and ARC Report due dates.

If the day to void in the GDS/IAR falls on any ARC recognized holiday, an automatic extension is granted to the next business day. If an ARC recognized holiday falls on Monday or Tuesday, the weekly sales report is due by 11:59 p.m. EST on Wednesday.

To view the 2018 Holiday Schedule, click here.

Please note that if a holiday is not listed on the 2018 Holiday Schedule, then there is no automatic extension granted.