PAWA Dominicana Suspended in ARC

ARC has learned that PAWA Dominicana (7N/185) has ceased operations; therefore, the processing of sales transactions in IAR has been suspended. Cash and credit card refunds will continue to be processed until further notice. If you have any questions, please contact the airline directly at

Reminder: Elimination of Paper Airline Tickets on June 1, 2018

The printing of airline tickets on Automated Ticket and Boarding Pass (ATB) paper stock will be inhibited effective June 1, 2018. After this date, all airline tickets reported and settled through ARC’s systems must be electronic. This change is expected to have minimal impact to agencies because virtually all airline tickets reported through ARC are electronic.

To reiterate, this change applies only to paper airline tickets. Travel agents will continue to have the ability to use ATB paper stock for other purposes, including issuance of Miscellaneous Charges Orders (MCOs), which is the last remaining ARC paper document.

ARC Specialist Training and Certification Class

Do you want the opportunity to earn your ARC Specialist Certificate?

The ARC Specialist Training and Certificationclass will be provided at ARC’s headquarters in Arlington, Virginia, March 6–8, 2018.

ARC developed the ARC Specialist Training and Certification program with the help of industry representatives from the travel agent and airline communities. This program provides education on ARC’s policies, procedures, products, and services.

In this class, you will participate in written and verbal exercises as well as group discussions. Upon completion of the class, you will receive a certificate of completion.

The following topics will be covered during the class:

  • ARC 101
  • ARC’s Agent Reporting Agreement (ARA)
  • ARC Accreditation Services
  • My ARC
  • Document Ordering System (DOS)
  • Document Security
  • Taxes, Fees and Charges
  • Credit Card Processing
  • Ticketing
  • Sales Reporting Process
  • Interactive Agent Reporting (IAR)
  • Voids and Modification Rules
  • Adjustments
  • ARC Memo Manager (AMM)
  • Exchanges and Refunds
  • Travel Agency Service Fee (TASF) Program
  • IAR Back Office System (BOS)
  • Internet Sales Summary (ISS)
  • Document Retrieval Service (DRS)
  • ARC’s Agent Resources

After the class, you can take the ARC Specialist Certification exam online at your convenience. You will have 30 days to take the exam upon completion of the training class. Those who pass the exam will receive their ARC Specialist Certification.

Register Now

Tip of the Week: IAR Message: "Inaccessible Sales Report"

When authorizing and submitting your weekly sales report, you may get the error message, “Inaccessible Sales Report.”

On the rare occasion that you receive this message, please exit Interactive Agent Reporting (IAR) by clicking on the Close IAR link in the upper right-hand corner of the IAR sales report screen, and then open IAR again. You should then be able to authorize and submit your sales report.