ARC Suspends PAWA Dominicana Visa and Mastercard Refunds in IAR

ARC has learned that Visa and Mastercard refunds are no longer supported by PAWA Dominicana (N7/185); therefore, effective Monday, February 12, 2018, ARC will suspend the processing of Visa and Mastercard refunds in IAR. However, ARC will continue to process cash and American Express refunds until further notice.

If you have any questions, please contact the airline directly at

2015 ARC Transaction History File: Available for a Limited Time Only!

On April 1, 2018, your travel agency's 2015 transaction data will be removed from ARC's systems. To keep this data on hand for your back-office needs, purchase your agency's 2015 ARC Transaction History File now.

This file provides you with settled and voided transaction information at the coupon level, allowing you to:

  • Research your transaction history, including debit memo and tax data
  • Share performance history with potential vendors and customers
  • Enjoy peace of mind knowing that you have all of your valuable data in house

Your Transaction History File data will be delivered on a CD in text format. Use Microsoft Excel or Microsoft Access for importing, viewing, sorting and creating your own reports. Additionally, each CD includes the ARC Transaction Viewer, so you can easily search your data for a single transaction—just like you can in ARC's Document Retrieval System (DRS).

Pricing starts at $305 per location, and all orders must be placed by March 31, 2018.

Air Mauritius Now Accepts UATP

Effective with sales issued on Monday, February 12, 2018 (PED 02/18/18), Air Mauritius (239/MK) will begin accepting UATP as a form of payment through ARC.

ARC Specialist Training and Certification Class

Do you want the opportunity to earn your ARC Specialist Certificate?

The ARC Specialist Training and Certification class will be provided at ARC’s headquarters in Arlington, Virginia, March 6–8, 2018.

ARC developed the ARC Specialist Training and Certification program with the help of industry representatives from the travel agent and airline communities. This program provides education on ARC’s policies, procedures, products, and services.

In this class, you will participate in written and verbal exercises as well as group discussions. Upon completion of the class, you will receive a certificate of completion.

The following topics will be covered during the class:

  • ARC 101
  • ARC’s Agent Reporting Agreement (ARA)
  • ARC Accreditation Services
  • My ARC
  • Document Ordering System (DOS)
  • Document Security
  • Taxes, Fees and Charges
  • Credit Card Processing
  • Ticketing
  • Sales Reporting Process
  • Interactive Agent Reporting (IAR)
  • Voids and Modification Rules
  • Adjustments
  • ARC Memo Manager (AMM)
  • Exchanges and Refunds
  • Travel Agency Service Fee (TASF) Program
  • IAR Back Office System (BOS)
  • Internet Sales Summary (ISS)
  • Document Retrieval Service (DRS)
  • ARC’s Agent Resources

After the class, you can take the ARC Specialist Certification exam online at your convenience. You will have 30 days to take the exam upon completion of the training class. Those who pass the exam will receive their ARC Specialist Certification.

Register Now

Tip of the Week: How Can I Verify If an MCO has Been Exchanged?

When a Miscellaneous Charge Order (MCO) has been exchanged, ARC's Document Retrieval Service (DRS) will display the associated new exchange transaction information. In addition to the MCO’s original issue information, the DRS will list the new document number of each MCO that was exchanged, and it will include the issue date of that exchange as well as the Period Ending Date (PED). An unused MCO will be displayed in DRS only with its original issue information in a single row of data. Please note that DRS will not be updated or reflect usage when the MCO is used directly with the airline.