Executive Express Aviation Voluntary Deletes from ARC

Effective Monday, February 26, 2018 (PED 03/04/18), Executive Express Aviation (677/6G) will voluntary delete from ARC. Please submit any outstanding transactions prior to that date. If you have any questions, please contact Southern Airways Express at 1-800-329-0485.

ARC Specialist Training and Certification Class

Do you want the opportunity to earn your ARC Specialist Certificate?

The ARC Specialist Training and Certification class will be provided at ARC's headquarters in Arlington, Virginia, March 6–8, 2018.

ARC developed the ARC Specialist Training and Certification program with the help of industry representatives from the travel agent and airline communities. This program provides education on ARC's policies, procedures, products, and services.

In this class, you will participate in written and verbal exercises as well as group discussions. Upon completion of the class, you will receive a certificate of completion.

The following topics will be covered during the class:

  • ARC 101
  • ARC's Agent Reporting Agreement (ARA)
  • ARC Accreditation Services
  • My ARC
  • Document Ordering System (DOS)
  • Document Security
  • Taxes, Fees and Charges
  • Credit Card Processing
  • Ticketing
  • Sales Reporting Process
  • Interactive Agent Reporting (IAR)
  • Voids and Modification Rules
  • Adjustments
  • ARC Memo Manager (AMM)
  • Exchanges and Refunds
  • Travel Agency Service Fee (TASF) Program
  • IAR Back Office System (BOS)
  • Internet Sales Summary (ISS)
  • Document Retrieval Service (DRS)
  • ARC's Agent Resources

After the class, you can take the ARC Specialist Certification exam online at your convenience. You will have 30 days to take the exam upon completion of the training class. Those who pass the exam will receive their ARC Specialist Certification.

Register Now

Tip of the Week: Does Your Agency Have a My ARC Primary Administrator?

Every agency must have a My ARC Primary Administrator (PA). This critical role is responsible for handling your agency’s administrative functions for My ARC, such as:

  • Adding and deleting all user types
  • Editing user profiles
  • Granting and revoking tool access
  • Setting My ARC account statuses
  • Granting and revoking My ARC administrator access
  • Resetting passwords

To add or re-designate a PA, please use the Re-designation Form for Travel Professionals (Form 245), located here. Simply fill-in the applicable sections and have an authorized individual sign the document before sending it to the Customer Care Center for processing at ccchelp@arccorp.com.