Update on WOW Air

WOW air (WW/377) joined ARC as a participating airline in December 2017, and it is now available in Amadeus (1A) and Sabre (1S) for e-ticket issuances. Other GDS participation will follow soon.

Currently, WOW air (WW/377) accepts cash as valid form of payment for e-tickets; however, credit cards will be implemented in the near future. In the meantime, ARC agents who prefer to accept credit cards as a form of payment, please validate WOW air e-tickets on Flex Flight (W2/365) plate. WOW air is available for Flex Flight (W2/365) validation in Amadeus, Sabre, Worldspan, Apollo and Galileo GDSs.

For inquiries and assistance, please contact:


Höfðatún 2

105 Reykjavik


Email: gdsbooking@wow.is

Website: https://wowair.us

Final Deletion of PAWA Dominicana

Effective Monday, March 5, 2018 (PED 03/11/18), ARC will move forward with the final deletion of PAWA Dominicana (N7/185). Please submit any outstanding cash or American Express refunds prior to this deletion date. If you have any questions, please contact the airline directly at https://www.pawadominicana.com/es/.

ARC Specialist Training and Certification Class

Do you want the opportunity to earn your ARC Specialist Certificate?

The ARC Specialist Training and Certificationclass will be provided at ARC’s headquarters in Arlington, Virginia, March 6–8, 2018.

ARC developed the ARC Specialist Training and Certification program with the help of industry representatives from the travel agent and airline communities. This program provides education on ARC’s policies, procedures, products, and services.

In this class, you will participate in written and verbal exercises as well as group discussions. Upon completion of the class, you will receive a certificate of completion.

The following topics will be covered during the class:

  • ARC 101
  • ARC’s Agent Reporting Agreement (ARA)
  • ARC Accreditation Services
  • My ARC
  • Document Ordering System (DOS)
  • Document Security
  • Taxes, Fees and Charges
  • Credit Card Processing
  • Ticketing
  • Sales Reporting Process
  • Interactive Agent Reporting (IAR)
  • Voids and Modification Rules
  • Adjustments
  • ARC Memo Manager (AMM)
  • Exchanges and Refunds
  • Travel Agency Service Fee (TASF) Program
  • IAR Back Office System (BOS)
  • Internet Sales Summary (ISS)
  • Document Retrieval Service (DRS)
  • ARC’s Agent Resources

After the class, you can take the ARC Specialist Certification exam online at your convenience. You will have 30 days to take the exam upon completion of the training class. Those who pass the exam will receive their ARC Specialist Certification.

Register Now

Tip of the Week: Memos with Multiple Related Tickets in Memo Manager

Memo Manager can export the history of a memo into a CSV, PDF, or Plaintext file format to suit your needs. In some instances, an airline can list several related tickets for one single memo. When this happens, the exported file will list each ticket in its own separate line.

For a single memo, each separate ticket line will show the memo number as well as the original amount. This output allows you to view multiple tickets associated with the memo; however, it will not show that the memo was billed multiple times. The key columns to look at are the “Ticket Form Serial Number” and “Ticket Amount.” These two columns will show different values, but they will still point to the same memo number in the “Memo Form Serial” column.