2018 Quarterly Transaction Fees – First Quarter

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. See the chart below outlining this tiered fee structure. Note: Agencies with fewer than 1,000 transactions per quarter will not be assessed transaction fees. A separate debit representing this fee will be drawn against your ARC designated bank account on or after April 26, 2018. Only one draft will be issued for consolidated drafting agents.

Number of transactions per quarter

Price per transaction

Tier 1



Tier 2

2.25 M–5.999 M


Tier 3

6 M or more


Tip of the Week: Refunds and Voids Directly in IAR

Interactive Agent Reporting (IAR) provides travel agents the ability to perform void, refund, and exchange transactions directly in IAR (within the appropriate void/modification window) with airlines that support these capabilities. These transactions are made possible through the Electronic Data Interchange for Administration, Commerce and Transport (EDIFACT) messaging standard that IAR uses to verify eligibility against each participating airlines’ electronic ticket (ET) database.

IAR uses EDIFACT messaging to ensure that ARC’s database is synchronized with the airlines’ ET databases. In doing so, this keeps IAR compliant with industry ticketing resolutions requiring verification of open coupon status prior to processing a void or refund. This also prevents unauthorized use of E-tickets, which may have previously been used, refunded, exchanged or voided.

Even though IAR supports void and refund functionality, ARC strongly recommends that travel agents process any void, refund or exchange action directly in their GDS to properly update both the airline ET database and the Passenger Name Record (PNR) in the GDS. While IAR can update participating airlines’ ET database, IAR cannot update the agency's PNR.

Please click here for ARC's Airline Ticket Matrix, which is a chart summarizing individual airline ticketing policies and EDIFACT messaging capabilities.