My ARC Redesign is Now Live

In order to provide a more valuable user experience to our customers, we have updated the design and content on the My ARC login and dashboard pages!

A recent ARC survey showed that many of our customers are interested in ARC content on topics that will enhance your business — including product updates and tips, research, traveler trends, fraud prevention and more.

We have taken this feedback and updated the design of the My ARC login and dashboard placing pertinent ARC content directly alongside the tools and products you use on a regular basis.

Here are a few things you need to know:

  • Tools and products accessed from My ARC did NOT change in functionality or design.
  • The link to access My ARC did not change.
  • The tools and products you use remain on My ARC via the “Tools” drop-down menu on the left-hand side of the screen.
  • Clear your cache prior to accessing My ARC to ensure a seamless experience.

My ARC Rebranding

Additionally, it has come to our attention that, in some instances, agencies use robotics to enter and access data via My ARC tools and products. While we do not endorse this practice, we do not anticipate a disruption, as the ARC tools and products you use will not change in functionality whatsoever.


ARC Specialist Training and Certification Class

Do you want the opportunity to earn your ARC Specialist Certificate?

The ARC Specialist Training and Certification class will be held at ARC’s headquarters in Arlington, Virginia, June 5–7, 2018.

ARC developed the ARC Specialist Training and Certification program with the help of industry representatives from the travel agent and airline communities. This program provides education on ARC’s policies, procedures, products, and services.

In this class, you will participate in written and verbal exercises as well as group discussions. Upon completion of the class, you will receive a certificate of completion.

The following topics will be covered during the class:

  • ARC 101
  • ARC’s Agent Reporting Agreement (ARA)
  • Travel Agency Participation
  • My ARC
  • Document Type
  • Taxes, Fees and Charges
  • Payment Card Processing
  • Ticketing
  • Sales Reporting Process
  • Interactive Agent Reporting (IAR)
  • Voids and Modification Rules
  • Adjustments
  • ARC Memo Manager (AMM)
  • Best Practices for Effective Debit Memo Resolution and Prevention
  • Exchanges and Refunds
  • Tackling Refunds and Exchanges
  • Travel Agency Service Fee (TASF) Program
  • IAR Back Office System (BOS)
  • Internet Sales Summary (ISS)
  • Document Retrieval Service (DRS)
  • The Future…It’s Here

After the class, you can take the ARC Specialist Certification exam online at your convenience. You will have 30 days to take the exam upon completion of the training class. Those who pass the exam will receive their ARC Specialist Certification.

Register Now


Tip of the Week: Fields that can be Modified on an Electronic Ticket in IAR

When ARC receives a straight sale electronic ticket (ET) from a GDS and loads it to Interactive Agent Reporting (IAR), changes cannot be made to any field other than the following five modifiable fields:

  1. Commission
  2. Tour Code
  3. Ticket Designator
  4. Certificate Number
  5. Miscellaneous Support/Waiver Code

Any modifications to these five ET fields must be made within the next business day following ticket issuance. Please make sure to verify that other information required by the airline (endorsements/restrictions, passenger name, form of payment, etc.) is correct before a reservation is ticketed in your GDS.