Avior Airlines No Longer Accepts American Express

Effective immediately, Avior Airlines (742/9V) will no longer accept American Express as a form of payment through ARC.


Reminder: Elimination of Paper Airline Tickets on June 1, 2018

Effective June 1, 2018, issuing and printing of airline tickets on Automated Ticket and Boarding Pass (ATB) paper stock will be inhibited in GDSs. After this date, all airline tickets reported and settled through ARC’s systems must be electronic. This change is expected to have minimal impact to travel agencies because virtually all airline tickets reported through ARC are e-tickets.

As mentioned previously, elimination of paper airline tickets does not include automated Miscellaneous Charge Orders (Auto MCOs). On June 1, 2018, the Auto MCO will be the last remaining ARC paper document. It is still a requirement to print the MCO value coupon on paper ATB stock.

Two related changes that impact the e-ticket are the Electronic Miscellaneous Document (EMD) and the Auto MCO:
· Effective June 1, 2018, the ability to print e-ticket and EMD passenger receipts, agent coupons, and auditor’s coupons on ATB paper stock will be eliminated. If printed, these coupons must be printed on plain paper.
· Within the next year by June 1, 2019, the ability to print charge forms on ATB paper stock and the ability to print auditor’s coupons and agent coupons on plain paper will be eliminated.
The above accounting documents are considered to be obsolete because they have not been required for settlement in many years. Facsimile versions of auditor’s and agent coupons for all ARC documents will continue to be available electronically in ARC’s Document Retrieval System (DRS).


ARC Specialist Training and Certification Class

Do you want the opportunity to earn your ARC Specialist Certificate?

The ARC Specialist Training and Certification class will be held at ARC’s headquarters in Arlington, Virginia, June 5–7, 2018.

ARC developed the ARC Specialist Training and Certification program with the help of industry representatives from the travel agent and airline communities. This program provides education on ARC’s policies, procedures, products, and services.

In this class, you will participate in written and verbal exercises as well as group discussions. Upon completion of the class, you will receive a certificate of completion.

The following topics will be covered during the class:

  • ARC 101
  • ARC’s Agent Reporting Agreement (ARA)
  • Travel Agency Participation
  • My ARC
  • Document Type
  • Taxes, Fees and Charges
  • Payment Card Processing
  • Ticketing
  • Sales Reporting Process
  • Interactive Agent Reporting (IAR)
  • Voids and Modification Rules
  • Adjustments
  • ARC Memo Manager (AMM)
  • Best Practices for Effective Debit Memo Resolution and Prevention
  • Exchanges and Refunds
  • Tackling Refunds and Exchanges
  • Travel Agency Service Fee (TASF) Program
  • IAR Back Office System (BOS)
  • Internet Sales Summary (ISS)
  • Document Retrieval Service (DRS)
  • The Future…It’s Here

After the class, you can take the ARC Specialist Certification exam online at your convenience. You will have 30 days to take the exam upon completion of the training class. Those who pass the exam will receive their ARC Specialist Certification.

Register Now


Tip of the Week: View Airline Contact Information in Memo Manger

An issuing airline or supplier can choose to provide their contact information in memos . Scrolling to the bottom of the memo will allow you to see the airline’s phone number, email address or mailing address.

Also, a recent enhancement to Memo Manager added a link to help better understand the reason for the issuance of memos. This link points to the issuing airline’s ticketing policy, and it can be found at the top of the Memo Details page.