Fourth of July Holiday Information

ARC's offices will be closed on Wednesday, July 4, 2018, in observance of Independence Day. All sales reports for PED 07/08/18 must be authorized by 11:59 p.m. EDT on Tuesday, July 10, 2018.

Transactions issued in your GDS Tuesday, July 3, may be voided or modified in the GDS or IAR until Thursday, July 5.

ARC's Customer Care Center will be open on Monday, July 2 and Tuesday, July 3. The office will reopen after the holiday on Thursday, July 5.

For the week of July 4, the CCC’s hours of operation are:

Monday: 9 a.m. to 9 p.m. EDT
Tuesday: 9 a.m. to 9 p.m. EDT
Wednesday: Closed
Thursday–Friday: 9 a.m. to 7:30 p.m. EDT

Placing Emergency Document Requisitions Orders Before the Independence Day Holiday

The RR Donnelley Warehouse will be closed Wednesday July 4, 2018. Emergency orders should be placed by 4 p.m. EDT on Tuesday, July 3, but orders will not be delivered until Thursday, July 5. Second-day delivery should be placed by 4 p.m. EDT on Tuesday, July 3, for delivery on Friday, July 6. Please ensure you place your orders to meet your business needs.

Air Algérie Now Accepts Visa, Mastercard and Discover

Effective with sales issued on Monday, July 2, 2018 (PED 07/08/18), Air Algérie (124/AH) will begin accepting Visa, Mastercard and Discover as forms of payment through ARC.

Tip of the Week: Granting GDS Access in Memo Manager

ARC's Memo Manager allows you to grant access to your global distribution system provider (GDS) to view a memo, add correspondence or attach supporting documentation to a specific memo. An agent can grant a GDS access to a memo when they need the GDS to help support a dispute against a memo or if they believe the GDS should take responsibility for the resolution of a memo.

When granting a GDS access to a memo, the associated ticket information must be included. The ticket information is displayed in the memo's “Ticket Information” section on the Memo Details tab. If the ticket information is blank in Memo Manager, the GDS will not be able to view the memo, even if you have granted them access.

In addition, agents under the Travelport umbrella (i.e. Apollo, Galileo or Worldspan), should make sure they assign their memos to the correct Travelport GDS. If a memo gets incorrectly assigned to a GDS, then they will not be able to review it because the GDSs do not have access to each other’s ticketing information.