Proflight Zambia No Longer Accepts American Express

Effective immediately, Proflight Zambia (659/P0) will no longer accept American Express as a form of payment through ARC.

Placing Document Requisition Orders on July 26 and July 27

The RR Donnelly warehouse will be performing an annual inventory; therefore, regular orders should be placed by noon EDT on Thursday, July 26. Rush orders should be placed by 10 a.m. EDT on Friday, July 27. Orders placed after the cutoff times will be filled on Monday, July 30, which is also the date when regular service will return.

2018 Quarterly Transaction Fees – Second Quarter

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. See the chart below outlining this tiered fee structure. Note: Agencies with fewer than 1,000 transactions per quarter will not be assessed transaction fees. A separate debit representing this fee will be drawn against your ARC designated bank account on July 26, 2018. Only one draft will be issued for consolidated drafting agents.

Number of transactions per quarter

Price per transaction

Tier 1

1,000 - 2,249,999


Tier 2

2.25 M–5.999 M


Tier 3

6 M or more


Tip of the Week: DRS Password Change

Document Retrieval Service (DRS) passwords are required to be changed every 90 days to maintain compliance with the Payment Card Industry (PCI) and industry standards. When changing your password, you may get a message indicating that the new password you have entered is invalid. To avoid getting this message, please review the DRS password guidelines below:

  • Must be seven to eight characters in length
  • Must contain at least one lowercase letter, one uppercase letter, one number and one special character of one of the following: ! @ # $ % ^ *
  • Passwords are case-sensitive
  • The new password must be different from the last four passwords used