KLM Royal Dutch Airlines Joins ARC
KLM Royal Dutch Airlines (KL/074) will join ARC as a participating airline effective with sales on August 1, 2018.
KLM has elected the general concurrence method of agent appointment, whereby all ARC agents are automatically appointed as their agents. In addition to cash, KLM will accept the following credit card forms of payment: American Express, Mastercard, Visa, Diners Club, Discover, JCB, and UATP.
Reintroducing 074 ticket stock at ARC will enable agents to sell paid seats and additional bags in their GDS. KLM will continue to be represented by Delta Air Lines for reservations, sales and sales support functions.
Agents should visit AgentConnect.Biz for trade specific policy and product updates.
Air Choice One Now Accepts Discover
Effective with sales issued on Monday, July 30, 2018 (PED 08/05/18), Air Choice One (122/3E) will begin accepting Discover as a form of payment through ARC.
Granting GDS Access in Memo Manager
ARC's Memo Manager allows you to grant access to your global distribution system provider (GDS) to view a memo, add correspondence or attach supporting documentation to a specific memo. An agent assigns a GDS access to a memo when they need the GDS to help support a dispute against a memo or if they believe the GDS should take responsibility for the resolution of a memo.
When granting a GDS access to a memo, the associated ticket information must be included. The ticket information is shown in the memo's “Ticket Information” section on the Memo Details tab. If the ticket information is blank in Memo Manager, the GDS will not be able to view the memo, even if you have granted them access.
In addition, agents under the Travelport umbrella (i.e. Apollo, Galileo, or Worldspan), should make sure they assign their memos to the correct Travelport GDS. If a memo is assigned incorrectly it will not be reviewed because the GDSs do not have access to each other’s ticketing information.
Tip of the Week: Why is There an Asterisk Next to a Ticket Number in my IAR Sales Report?
The list of transactions in the sales report begins with the first document of the current day, selected day or PED. Documents are displayed in a sequential ascending ticket number order, from the first document number to the last. When this sequential document number flow is interrupted, Interactive Agent Reporting (IAR) flags the gap in sequence with an asterisk (*). The asterisk appears to the right of the out-of-order document.
Another type of an interruption in the sequential ticket number order is when two or more documents receive the same ticket number. As a result, duplicate ticket numbers are also identified with an asterisk. The presence of these abnormalities in the ticket number sequence does not necessarily indicate an error. The asterisk is provided to call your attention to the document and to serve as a checkpoint for you.
Breaks in ticket sequence are only noted on sales transactions within list transactions displays; therefore, asterisks will not be displayed alongside refunds, adjustment memos or system cancelled voids (voids with transaction type code “CN”).