ARC Labor Day Holiday Information

ARC's offices will be closed on Monday, September 3, in observance of Labor Day; therefore, agencies have one extra day to finalize their IAR sales report. All sales reports for PED 09/02/18 must be authorized by 11:59 p.m. EDT Wednesday, September 5.

Transactions issued in your GDS Friday, August 31, may be voided or modified in the GDS or IAR until Tuesday, September 4.

ARC’s Customer Care Center hours for PED 09/02/2018 are:

Monday: Closed
Tuesday: 9 a.m. to 9 p.m. EDT
Wednesday: 9 a.m. to 9 p.m. EDT
Thursday–Friday: 9 a.m. to 7:30 p.m. EDT

Placing Emergency Document Requisitions Orders for the Labor Day Holiday

The RR Donnelley warehouse will be closed on Monday, September 3. Orders should be placed by 4 p.m. EDT on Friday, August 31, for delivery on Tuesday, September 4. Second-day delivery should be placed by 4 p.m. EDT on Tuesday, September 4, for delivery on Thursday, September 5. Please ensure you place your orders to meet your business needs.

Beijing Capital Airlines Now Accepts Visa and Mastercard

Effective with sales issued on Monday, August 27, 2018 (PED 09/02/18), Beijing Capital Airlines (898/JD) will begin accepting Visa and Mastercard as forms of payment through ARC.

Starbow Airlines Deletes from ARC

ARC has learned that Starbow Airlines (S9/759) suspended operations and will delete from ARC effective August 27, 2018 (PED 09/02/18). Should you have any questions, please contact AirlinePros at

September is ARC Fraud Awareness Month

Payment fraud is a rapidly growing problem, costing U.S. travel agencies millions of dollars per year. How much is fraud hurting your agency’s bottom line?

To help you combat fraud, ARC has teamed up with a group of international participants to bring you ARC Fraud Awareness Month. Throughout the month of September, we will host a series of dynamic webinars on fraud prevention, with presenters from law enforcement, the private sector and ARC. These webinars will provide insights into current fraud trends, the cost to your business, and practical tips and tools to protect your agency.

With subjects ranging from the Dark Web to security, ARC Fraud Awareness Month will be a rich resource for your agency. A mix of live and recorded webinars makes it easy for you and your teams to participate.


Tip of the Week: Troubleshooting Your Access to Tools in My ARC

My ARC is your centralized access point to a growing list of ARC tools and resources. If your organization has access to a specific tool such as Memo Manager, but you do not, you can request access by clicking on the Request Access link in the Your Tools section in My ARC. Since the request will go to your Primary Administrator, you will need to follow up with them on the access request.

What if you discover that you do have access to a tool, but when you click on this said tool in the Your Tools section, nothing happens? Usually, this is due to an issue with your web browser’s pop-up blocker. Some web browsers may show you a message on the information bar indicating that a pop-up was blocked. Depending on the browser you are using, you can allow access to the My ARC tool by clicking on additional options and selecting Always Allow Pop-Ups from this Site.

You may also manage exceptions to enable pop-ups for all ARC sites by adding “” in the Allowed Sites option in your pop-up blocker browser settings. Since each web browser is different and organizations may have specific technical requirements, we recommend you contact your organization’s IT department to assist in adjusting your web browser settings, if necessary.