ARC Thanksgiving Holiday Information

In celebration of the Thanksgiving holiday, ARC's offices will be closed on Thursday, November 22, and Friday, November 23. Agencies and CTDs will not have an extra day to prepare the sales report for PED 11/25/18. Your weekly sales report must be authorized by 11:59 p.m. EST on Tuesday, November 27.

The GDS/IAR void date for transactions issued Wednesday, November 21, through Sunday, November 25, is Monday, November 26.

The RR Donnelley warehouse will be closed on Thursday, November 22, and Friday, November 23. Emergency document orders placed Wednesday, November 21, before 4 p.m. EST will ship same-day and arrive on Monday, November 26. Second-day orders placed on Wednesday, November 21 before 4 p.m. EST will arrive Tuesday, November 27. Please place your document order early to avoid delays.

ARC’s Best Practices for Travel Agency Payments

Whether you are new to the air travel industry or a seasoned expert, this valuable resource will help you and your agency develop a best practice mindset on the industry’s latest payment card acceptance, risk mitigation and chargeback management procedures.

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Tip of the Week: Authorizing and Submitting the IAR Sales Report

Once you have verified and reconciled the report, you may authorize and submit it. The ability to authorize/submit the sales report is reserved only for those agents with an IAR User Role that includes access to the authorize/submit function. The IAR Sales Report must be authorized and submitted no later than midnight Tuesday EST following the sales reporting period ending date (PED). If Monday or Tuesday is an ARC-recognized holiday, the report should be submitted no later than midnight Wednesday EST.

A sales report can be authorized/submitted even if it contains an error. However, any transaction with a status of error will be moved or rolled over to the next open sales report once the sales report has been authorized and the sales report deadline has passed.

To submit a sales report, go to the IAR home page and simply click the checkbox next to the desired ARC number and click the AUTH/SUBMIT button. Once the sales report is authorized and submitted, IAR displays a confirmation screen to the authorizing agent listing the date and time of authorization/submission as well as the sales report confirmation number.

For more IAR resources, please visit ARC’s Self-Paced Training Knowledge Center.