Notice of Changes to the Agent Reporting Agreement (ARA)

Following ARC’s consultation with travel agency representatives, ARC’s board of directors has approved a few updates to the Agent Reporting Agreement (ARA), including the following. These updates, which will take effect February 1, 2019, reflect changes in Agency roles and contacts, as well as ARC’s product offerings, and they better align with ARC’s current operations.

Agency Roles and Contacts

To better address the need for effective and timely communications between your agency, ARC, and the Carriers, ARC is updating the types of agency contacts required, including email addresses.

Manager Role and Contact Requirements:

The term “Manager” will replace “Management Qualifier.” However, the requirements for the role have not changed, and the Manager will still be the agency employee responsible for the operation of the agency location(s). Each agent will be required to designate at least one Manager and provide and maintain up-to-date contact information for the individual(s). The Manager will be responsible for receiving correspondence from ARC and the Carriers relating to the Agent’s contractual relationship with them. This includes, for example, notices concerning changes to the ARA, financial instruments and other items related to agency status (ARA Sections, 15.6, 15.6.1, 15.6.2, 15.8.1, 15.9), Industry Agents’ Handbook Section A.4). Additionally, the operational email requirement is removed and replaced with the Manager contact (ARA Sections, 15.6, and 39.23).

Other Contacts – Roles and Requirements:

Each Agent will also be required to provide and maintain up-to-date contact information for the following roles (ARA Sections –, and 15.6, 15.6.1, 15.6.2, 15.8.1, 15.9):

  • Owner or Officer Contact
  • Operational Contact
  • Debit Memo Contact
  • Chargeback Contact

With these simplified agency contact categories, ARC and participating carriers will be able to more effectively reach your agency with important updates.

ARC Specialist Requirement

Currently, each agent accredited after 1999 is required to have a designated ARC Specialist who has passed the ARC Specialist examination. However, as of February 1, 2019, current agents will no longer be required to designate and maintain an individual ARC Specialist, and ARA section will be updated to reflect this change. Although the examination is no longer required for current agencies, you are strongly encouraged to continue your participation in ARC’s continuing educational training courses, certification programs, webinars and other learning programs. As the travel industry evolves, ARC offers a variety of valuable, interactive training options to keep agencies informed and engaged. Information about ARC’s agency training is available here.

Elimination of Satellite Ticket Printer (STP) as a Location Classification

In 2010, because of the decrease in use of paper tickets and diminished need for remote delivery, ARC stopped accrediting new Satellite Ticket Printer (STP) locations. In the interest of further streamlining ARC’s classification system, all current STP locations will be identified as Branches in ARC’s systems. The locations may continue to operate in their usual manner under the Branch designation. As a result, references to “Satellite Ticket Printer” will be removed from the ARA and Industry Agents’ Handbook (IAH).

Elimination of Reference to Obsolete Traffic Documents

ARC is updating Section B of the IAH to eliminate references to the following obsolete traffic documents:

  • Pre-Paid Ticket Advice (PTA)
  • 4-Flight Manual Tickets

To review the ARA changes in more detail, click here.

These changes will take effect on February 1, 2019. Please note that, in accordance with Section 5 of the ARA, your continued participation with ARC after February 1, 2019, serves as your acceptance of the amendments. If you have any questions, please contact ARC’s Customer Care Center at 855-816-8003 or

4 Ways to Manage Product Design in Times of Change

How can you build a reliable, comprehensive blueprint for a future you can’t fully see? Here are a few keys to managing product design in a changing environment.

Read More

Tip of the Week: Using the Ignore Button in IAR

What should you do if you are modifying or adding a transaction in IAR but no longer want to save those changes?

  • Click the Ignore button instead of the “ET” button.
    • Selecting Ignore allows you to exit the transaction without saving any changes.
    • When the Ignore button is selected, a basic confirmation message prompting you to confirm your intent to ignore will be displayed.
      • If you select Yes, any changes made will be lost and the transaction will be returned to the IAR database in the same state as when it was initially retrieved.
      • If you select No, you are returned to the most recent screen accessed and any changes you had made will still be present.
      • While adding a new transaction, clicking Ignore means that no action will be taken and the transaction will not be added to the sales report.

For more IAR resources, please visit ARC’s Self-Paced Training Knowledge Center.