Luxair Joins ARC

Luxair (LG/149) will join ARC as a participating airline effective with sales on February 18, 2019 (PED 02/24/19).

Headquartered in Luxembourg, the airline operates scheduled flights from Luxembourg Airport to destinations in Europe, Northern Africa and the Middle East. The airline operates a fleet of modern and comfortable Boeing 737s and Bombardier Q400 aircraft.

Luxair has elected the general concurrence method of agent appointment, whereby all ARC agents are automatically appointed as agents of Luxair. At this time, Luxair will accept cash and UATP as valid forms of payment; they will add Visa and Mastercard soon.

For inquiries, reservations or sales information, please contact the office listed below:

Luxair S.A C/O APG North Americas, LLC.
1120 Avenue of the America, Ste. 4108
New York, NY 10036
Phone: 800-380-6541
Email: luxair.arc@apg-ga.us
Website: www.luxair.lu/en/homepage

BMI Regional Suspends Flight Operations

ARC has learned that BMI Regional (BM/480) suspended flight operations; therefore, ARC will suspend the processing of sales transactions and credit memos in Interactive Agent Reporting (IAR). ARC will continue to support the processing of cash and credit card refunds until cash reserves are exhausted. For more information, please go to www.flybmi.com.

ARC Specialist Training and Certification Class

Do you want the opportunity to earn your ARC Specialist Certificate?
The ARC Specialist Training and Certification class will be provided at ARC’s headquarters in Arlington, Virginia, March 26–28, 2019.
ARC developed the ARC Specialist Training and Certification program with the help of industry representatives from the travel agent and airline communities. This program provides education on ARC’s policies, procedures, products, and services.
In this class, you will participate in written and verbal exercises as well as group discussions. Upon completion of the class, you will receive a certificate of completion.
The following topics will be covered during the class:

  • ARC 101
  • ARC’s Agent Reporting Agreement (ARA)
  • Travel Agency Participation
  • My ARC
  • Document Type
  • Taxes, Fees and Charges
  • Payment Card Processing
  • Ticketing
  • Sales Reporting Process
  • Interactive Agent Reporting (IAR)
  • Voids and Modification Rules
  • Adjustments
  • ARC Memo Manager (AMM)
  • Best Practices for Effective Debit Memo Resolution and Prevention
  • Exchanges and Refunds
  • Tackling Refunds and Exchanges
  • Travel Agency Service Fee (TASF) Program
  • IAR Back Office System (BOS)
  • Internet Sales Summary (ISS)
  • Document Retrieval Service (DRS)
  • The Future…It’s Here

After the class, you can take the ARC Specialist Certification exam online at your convenience. You will have 30 days to take the exam upon completion of the training class. Those who pass the exam will receive their ARC Specialist Certification.

Tip of the Week: Error Correction in IAR

Transaction errors and discrepancies in your Interactive Agent Reporting (IAR) report should be corrected daily to ensure the sales report is authorized and submitted for processing on time.

IAR displays error messages within a transaction when a condition occurs that cannot be processed — these error messages are visible in red. In addition, these messages are written so the user can easily determine what entry contained the error and what steps need to be taken to fix the error.

If the error is not corrected within the sales period in which the sale is issued, the transaction automatically moves or rolls to the following week's sales report. Such transactions will be updated in the IAR sales report with the “OE” code, signifying the transaction is out of period and in error."

You can also review more information on IAR in Section 5 of the Industry Agents' Handbook.