Agency Contact Information Needed – Important Reminder

If you are an ARC primary administrator and/or have Accreditation Tool access and have not completed the required contact information, you will continue to see the “Contact Reminder” screen until this information is completed. These contact details will ensure our partners are able to effectively manage their business relationships with you to get the right people the right information.

In addition, even if your agency has completed all of the mandatory contact information, you will begin to see the agency “Contact Reminder” screen if your agency has not identified a primary contact for the following roles: Chargeback, Debit Memo, Manager and Industry Communications. Once a primary contact has been selected for each of these roles, you will no longer see the reminder screen.

To view more information regarding required agency contact information, click here.

2019 Travel Outlook Study Examines Air Travel Trends

In collaboration with Expedia Group, ARC released its fifth annual comprehensive study of worldwide air travel trends.


ARC Specialist Training and Certification Class

Do you want the opportunity to earn your ARC Specialist Certificate?

The ARC Specialist Training and Certification class will be provided at ARC’s headquarters in Arlington, Virginia, March 26-28, 2019.

ARC developed the ARC Specialist Training and Certification program with the help of industry representatives from the travel agent and airline communities. This program provides education on ARC’s policies, procedures, products, and services.

In this class, you will participate in written and verbal exercises as well as group discussions. Upon completion of the class, you will receive a certificate of completion.

The following topics will be covered during the class:

  • ARC 101
  • ARC’s Agent Reporting Agreement (ARA)
  • Travel Agency Participation
  • My ARC
  • Document Types
  • Taxes, Fees and Charges
  • Payment Card Processing
  • Ticketing
  • Sales Reporting Process
  • Interactive Agent Reporting (IAR)
  • Void and Modification Rules
  • Adjustments
  • ARC Memo Manager (AMM)
  • Best Practices for Effective Debit Memo Resolution and Prevention
  • Exchanges and Refunds
  • Tackling Refunds and Exchanges
  • Travel Agency Service Fee (TASF) Program
  • IAR Back Office System (BOS)
  • Internet Sales Summary (ISS)
  • Document Retrieval Service (DRS)
  • The Future… It’s Here

After the class, you can take the ARC Specialist Certification exam online at your convenience. You will have 30 days to take the exam upon completion of the training class. Those who pass the exam will receive their ARC Specialist Certification.

Tip of the Week: Memo Manager User Roles

User roles determine what access rights you have within ARC Memo Manager. Depending on a user's role, certain pages and fields in ARC Memo Manager may be active, disabled or hidden. In this way, a user will only be able to perform actions to which they have the rights to perform. Below are the user roles available for agencies, as well as what each role is able to do.

Memo Administrator - There may be multiple memo administrators for each entity. The memo administrator is responsible for the entity’s administration settings within Memo Manager. They can also pay, accept and dispute memos; view memos; and send correspondence.

Memo User - An entity may have multiple memo users. They can pay, accept and dispute memos; view memos; and send correspondence.

Memo Corresponder - An entity may have multiple memo corresponders. They can view memos and send correspondence only.

For further details on Memo Manager, you can review the Memo Manager User Guide for travel agents, available here.