Important Operational Update About Jet Airways

ARC has learned that Jet Airways (9W/589) suspended all international operations today and can no longer support the processing of cash refunds. Therefore, effective immediately, ARC will inhibit the processing of Jet Airways sales transactions, cash refunds and memos in IAR.

ARC will continue to support the processing of credit card refunds until further notice. For more information, please see Jet Airways’ website.


Luxair Now Accepts Visa, Mastercard and American Express

Effective with sales issued on Monday, April 8, 2019 (PED 04/14/19), Luxair (149/LG) will begin accepting Visa, Mastercard and American Express as forms of payment through ARC.


Amaszonas S.A. Now Accepts Visa and Mastercard

Effective with sales issued on Monday, April 8, 2019 (PED 04/14/19), Amaszonas S.A. (464/Z8) will begin accepting Visa and Mastercard as forms of payment through ARC.


Loganair Now Accepts Visa and Mastercard

Effective with sales issued on Monday, April 8, 2019 (PED 04/14/19), Loganair (682/LM) will begin accepting Visa and Mastercard as forms of payment through ARC.


Turkish Airlines – Flight Operations Relocation

Turkish Airlines relocated flight operations from Atatürk Airport to Istanbul Airport on April 6, 2019. Because of this move, all scheduled flights will now be out of Istanbul Airport (IST).

It is important to note that a few Turkish Airlines flights scheduled between April 5-7, 2019, were cancelled due to this airport relocation.

Check your agency’s passenger name record (PNR) queue for flights that may have been impacted by the move. Refunds and involuntary reissue requests can be processed in your office.

For information about Turkish Airlines’ move to Istanbul Airport (IST), click on the button below.

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2019 Quarterly Transaction Fees – First Quarter

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. See the chart below outlining this tiered fee structure. Note: Agencies with fewer than 1,000 transactions per quarter will not be assessed transaction fees. A separate debit representing this fee will be drawn against your ARC designated bank account on or after April 25, 2019. Only one draft will be issued for consolidated drafting agents.

Number of Transactions per Quarter

Price per Transaction

Tier 1

1,000 – 2,249,999

0.012

Tier 2

2.25 – 5.999 M

0.011

Tier 3

6 M or more

0.010


Adobe Sign is Here

Good news! The Re-Designation Form for Travel Professionals (245) in the forms catalog has integrated with Adobe Sign. This form is used whenever an agency owner/officer decides to change the existing primary administrator to a new primary administrator for various reasons.

A few of the benefits of integrating the form with Adobe Sign are that it is:

  • Secure
  • Trackable
  • Verifiable signature
  • Accelerated submission
  • Substantially improved turnaround time
  • Fillable and easy to complete
  • Legible writings
  • No need for fax

For more information, please contact ARC’s Customer Care Center at 855-816-8003 or email ccchelp@arccorp.com


Tip of the Week: Ways You Can Use Travel Agency Service Fee (TASF)

ARC's Travel Agency Service Fee (TASF) credit card processing service is more versatile than you might expect. While the name implies that it's only intended for agency service fees, TASF is a robust payment solution that enables travel agencies to accept all major credit cards, including Visa, Mastercard, American Express, Discover, JCB and UATP to manage large or complex transactions for any travel-related goods or services.

To learn more about how your agency can use TASF, please contact ARC’s Customer Care Center at 855-816-8003 or email ccchelp@arccorp.com.