American Express No Longer Accepting Jet Airways Refunds

On Friday, April 26, 2019, ARC was notified that American Express could no longer accept Jet Airways (9W/589) refunds. Therefore, any American Express (9W/589) refunds submitted in PED 04/28/19 will not be processed. Please do not submit American Express refunds for Jet Airways (9W/589) in your IAR report; instead, please contact the airline directly for refunds.

If you have any questions about American Express refunds for Jet Airways in your IAR report, please contact ARC’s Customer Care Center at 855-816-8003, or email

ARC Specialist Training and Certification Class

Do you want the opportunity to earn your ARC Specialist Certificate?

The ARC Specialist Training and Certification class will take place at ARC’s headquarters in Arlington, Virginia, June 11-13, 2019.

ARC developed the ARC Specialist Training and Certification program with the help of industry representatives from the travel agent and airline communities. This program provides education on ARC’s policies, procedures, products, and services.

In this class, you will participate in written and verbal exercises as well as group discussions. Upon completion of the class, you will receive a certificate of completion.

The following topics will be covered during the class:

  • ARC 101
  • ARC’s Agent Reporting Agreement (ARA)
  • Travel Agency Participation
  • My ARC
  • Document Type
  • Taxes, Fees and Charges
  • Payment Card Processing
  • Ticketing
  • Sales Reporting Process
  • Interactive Agent Reporting (IAR)
  • Voids and Modification Rules
  • Adjustments
  • ARC Memo Manager (AMM)
  • Best Practices for Effective Debit Memo Resolution and Prevention
  • Exchanges and Refunds
  • Tackling Refunds and Exchanges
  • Travel Agency Service Fee (TASF) Program
  • IAR Back Office System (BOS)
  • Internet Sales Summary (ISS)
  • Document Retrieval Service (DRS)
  • The Future…It’s Here

After the class, you can take the ARC Specialist Certification exam online at your convenience. You will have 30 days to take the exam upon completion of the training class. Those who pass the exam will receive their ARC Specialist Certification.

Air Sales and the Travel Agency Distribution Channel

In collaboration with Phocuswright, this white paper explores the state of air travel distribution via the travel agency channel and identifies opportunities for airlines to further enhance their relationships with this community.

Learn More

Tip of the Week: Using the IAR Exchange Adjustment Field

The Adjustment field on the IAR Exchange Summary screen is an IAR-only shortcut that can be used to either increase or decrease the value of exchange in your sales report. For example, when an old document is exchanged for a new document of lesser value, and the airline does not allow the difference to either be refunded back to the customer or transferred to a Miscellaneous Charge Order (MCO), you may enter that lost residual amount in the Adjustment field to create an even exchange.

Any amount entered in the Adjustment field has the same effect as changing the penalty amount in the Admin/Penalty field on the Exchange Support screen. Using the Adjustment field will save you that step. Please note that when the exchange is reported to the airline, the amounts in the Adjustment and Admin/Penalty fields are combined as a single penalty amount.