CityJet to Voluntarily Delete from ARC

CityJet (WX/689) will voluntary delete from ARC effective Monday, May 13, 2019 (PED 05/19/19). Please submit any outstanding WX/689 transactions in your IAR report prior to the deletion date.

Should you have any questions, please contact Leighanne.Dunne@Cityjet.com.


Via Airlines No Longer Accepts American Express

Effective with sales beginning Monday, May 6, 2019, Via Airlines (359/VC) will no longer accept American Express as a form of payment through ARC.


ARC Specialist Training and Certification Class

Do you want the opportunity to earn your ARC Specialist Certificate?

The ARC Specialist Training and Certification class will take place at ARC’s headquarters in Arlington, Virginia, June 11-13, 2019.

ARC developed the ARC Specialist Training and Certification program with the help of industry representatives from the travel agent and airline communities. This program provides education on ARC’s policies, procedures, products, and services.

In this class, you will participate in written and verbal exercises as well as group discussions. Upon completion of the class, you will receive a certificate of completion.

The following topics will be covered during the class:

  • ARC 101
  • ARC’s Agent Reporting Agreement (ARA)
  • Travel Agency Participation
  • My ARC
  • Document Type
  • Taxes, Fees and Charges
  • Payment Card Processing
  • Ticketing
  • Sales Reporting Process
  • Interactive Agent Reporting (IAR)
  • Voids and Modification Rules
  • Adjustments
  • ARC Memo Manager (AMM)
  • Best Practices for Effective Debit Memo Resolution and Prevention
  • Exchanges and Refunds
  • Tackling Refunds and Exchanges
  • Travel Agency Service Fee (TASF) Program
  • IAR Back Office System (BOS)
  • Internet Sales Summary (ISS)
  • Document Retrieval Service (DRS)
  • The Future…It’s Here

After the class, you can take the ARC Specialist Certification exam online at your convenience. You will have 30 days to take the exam upon completion of the training class. Those who pass the exam will receive their ARC Specialist Certification.

Register Now


Tip of the Week: Airline Ancillary Matrix

Are you looking for one place to review and compare current value-added ancillary products available from each airline via their global distribution system (GDS) partners? ARC is pleased to offer the Airline Ancillary Matrix as a central reference tool to summarize ancillary products available for ARC's participating airlines. This powerful tool allows you to filter by GDS, ancillary charge or airline. The Airline Ancillary Matrix can be accessed here.