Ellinair Joins ARC

Ellinair (EL/241) will join ARC effective with sales on May 13, 2019 (PED 05/19/19).

Ellinair is a Greek airline based at Thessaloniki Airport offering international and domestic flights to more than 20 destinations. The airline operates a fleet of seven aircraft, including Airbus 319, Airbus 320 and Boeing 737.

Ellinair has elected the general concurrence method of agent appointment, whereby all ARC agents are automatically appointed as agents of Ellinair. The airline is available in Amadeus, Sabre, Worldspan and Galileo. At this time, cash is the only form of payment accepted; however, credit cards will be added in the near future.

For inquiries, reservations, or sales information, contact the office listed below:

Ellinair S.A. USA

420 Lexington Ave., Ste 358-360

New York, NY 10170

Phone: 201-484-8036

Email: ellinair@airlinepros.com


Update to IAR Full Refund Logic

On May 9, 2019, IAR began using the financial data for full refunds sent by each global distribution system (GDS) provider instead of the full financial data from the original settled transaction stored in IAR. Previously, the GDS-supplied financial values were ignored on a full refund (all coupons returned) in favor of the stored IAR value except for when the refund was generated using a GDS auto-repricing engine.

The original IAR full refund logic was designed to prevent incorrect refunds and to ensure passengers received a full refund credit. The reason for this change is to accommodate full refunds when the airline does not allow the full value of the original sale to be returned (such as non-refundable taxes and non-standard use of taxes, etc.). This change also supports accurate full refund processing when the airline has filed a fare that prevents use of a GDS auto-repricing engine, and the airline does not allow the full value of the original sale to be returned to the passenger.

This change benefits agents because the IAR refund value will now match the GDS refund value for any full refund; therefore, no longer requiring manual adjustment to remove any non-refundable taxes or values. However, when a full refund is being manually entered in to IAR, the full stored financial values will be populated and agents will need to manually adjust any non-refundable taxes or values that the airline does not allow to be returned to the customer. Any refunded commission from a full refund will return the settled commission value as stored in IAR from the original transaction back to the airline.

There is no change to partial refund processing or to refunds priced using a GDS auto-repricing engine.


ARC Specialist Training and Certification Class

Do you want the opportunity to earn your ARC Specialist Certificate?

The ARC Specialist Training and Certification class will take place at ARC’s headquarters in Arlington, Virginia, June 11-13, 2019.

ARC developed the ARC Specialist Training and Certification program with the help of industry representatives from the travel agent and airline communities. This program provides education on ARC’s policies, procedures, products, and services.

In this class, you will participate in written and verbal exercises as well as group discussions. Upon completion of the class, you will receive a certificate of completion.

The following topics will be covered during the class:

  • ARC 101
  • ARC’s Agent Reporting Agreement (ARA)
  • Travel Agency Participation
  • My ARC
  • Document Type
  • Taxes, Fees and Charges
  • Payment Card Processing
  • Ticketing
  • Sales Reporting Process
  • Interactive Agent Reporting (IAR)
  • Voids and Modification Rules
  • Adjustments
  • ARC Memo Manager (AMM)
  • Best Practices for Effective Debit Memo Resolution and Prevention
  • Exchanges and Refunds
  • Tackling Refunds and Exchanges
  • Travel Agency Service Fee (TASF) Program
  • IAR Back Office System (BOS)
  • Internet Sales Summary (ISS)
  • Document Retrieval Service (DRS)
  • The Future…It’s Here

After the class, you can take the ARC Specialist Certification exam online at your convenience. You will have 30 days to take the exam upon completion of the training class. Those who pass the exam will receive their ARC Specialist Certification.

Register Now


Tip of the Week: How Do I Complete the Annual Agency Affirmation?

In accordance with the ARC Agent Reporting Agreement (ARA), ARC requires all agencies to review and affirm important information about each agency’s locations. This information is key to maintaining critical contact with you and your agency. An Affirmation email reminder is sent annually to each agency’s My ARC Primary Administrator (PA). To complete the agency affirmation process, please follow these steps:

  1. Log in to My ARC.
  2. Scroll down and look for the Annual Agency Affirmation section. Click on the Affirm Now button (please verify that your pop-up blocker is off).
  3. How to verify your agency’s information:
    • If all the agency information is accurate, simply select Yes under each section.
    • If changes are required, please explain which items have changed.
      • If needed, we may contact you with further instructions on the changes.
  4. Click Submit.

Alternatively, after logging in to My ARC, you can click on the link provided in your reminder email. Please note that you must disable your pop-up blocker, have Adobe Flash installed in your browser and have access to the Accreditation Tool to complete the Affirmation.