ARC’s Memorial Day Holiday Schedule

ARC’s offices were closed Monday, May 27, 2019, in observance of Memorial Day; therefore, agencies will have one extra day to finalize their IAR sales reports. All sales reports for PED 05/26/19 must be authorized by midnight EDT on Wednesday, May 29, 2019.

Transactions issued in the GDS Friday, May 24, through Sunday, May 26, may be voided in the GDS or IAR until Tuesday, May 28 EDT.

Transactions issued in the GDS Friday, May 24, through Sunday, May 26, may be modified in IAR until Tuesday, May 28 EDT.

ARC’s Customer Care Center reopened on Tuesday, May 28, 2019. The office hours for this week will be:
Tuesday-Wednesday: 9 a.m.-9 p.m. EDT
Thursday-Friday: 9 a.m.-7:30 p.m. EDT

Avianca Brazil Ceases Operations

ARC has learned that Avianca Brazil (O6/247) ceased operations, therefore, effective today (May 29, 2019), ARC has inhibited the processing of sales transactions in IAR. However, ARC will continue to process cash and credit card refunds until further notice. For more information about Avianca Brazil, please see their website.

Blue Air Now Accepts Visa and Mastercard

Effective with sales issued on Monday, May 27, 2019 (PED 06/02/19), Blue Air (475/0B) will begin accepting Visa and Mastercard as forms of payment through ARC.

Evolve Your Retailing Strategy at TravelConnect 2019

With more than 35 hours of education and networking opportunities at your fingertips, you’ll gain deeper insights from experts in e-commerce, technology, customer experience and more that will equip you with fresh perspectives and new ideas to evolve your travel retail strategy.

At TravelConnect, learn how your travel organization can use rich data insights and the latest technology to personalize offerings at the right time to the right traveler — that’s the future; that's distribution evolved.

Join us October 3-4 at Lansdowne Resort and Spa in Leesburg, Va. Register today to get the early bird rate of $249 before the prices go up to $299 after July 12. To register for the conference, or for more information on how to book your hotel stay, click the button below.

Register Now

How the ARC Payments Forum Advances Travel Retailing

As travel retailing continues to evolve, the payment landscape is quickly advancing. The ARC Payments Forum brings together top payment experts to address important trends.

Read More

Tip of the Week: Completing the Setup for a New IAR User

Although access to Interactive Agent Reporting (IAR) is granted from My ARC, the My ARC Administrator or IAR Administrator must complete the user setup directly in IAR. When a new user is given IAR access, the new access automatically defaults to the “View Only” user role.

In IAR, user roles determine what type of action a user can perform in a sales report. Based on a user’s role, fields in IAR will either be active, disabled or hidden; therefore, a user will only be able to perform actions based on the corresponding rights for this role. Only administrators may decide and assign the appropriate IAR role and ARC Number Group (standard or a custom access group created by the administrator) directly in IAR.

To do so, the administrator must follow these steps in IAR:

  1. Select the Administration global header at the top right section of the IAR display.
  2. Find the user’s profile and select the Edit button.
  3. Select a User Role from the drop-down menu.
  4. Select a User group (or groups) from the Available Groups column and move it to the Selected Groups column using the arrow buttons.
  5. Click the Submit button.
  6. The message “Are you sure you wish to modify this user's profile settings?” will appear. Click Yes.
  7. If successful, the message: “The user profile has been modified – These changes will take effect the next time the user logs into IAR” will appear.