Aruba Airlines No Longer Accepts Visa and Mastercard

Effective immediately, Aruba Airlines (209/AG) no longer accepts Visa and Mastercard as forms of payment through ARC.


Jet Airways No Longer Accepts UATP

Effective immediately, Jet Airways (589/9W) no longer accepts UATP as a form of payment through ARC.


Jet Airways Cash Refunds Now Available in IAR

ARC is pleased to announce that valid Jet Airways (9W/589) cash refunds are now available for processing in IAR. Please take the following actions based on your refunds:

  • Cash refunds previously submitted in your IAR report: If your agency previously submitted refunds in your IAR report and they were rejected by ARC, you may now manually enter those refunds into your IAR report using the previously obtained Electronic Settlement Authorization Code (ESAC). If the original ESAC is not available, please use the ESAC of “9WREFUND” to process.
  • Cash refunds not previously submitted in your IAR report: Please refund through your GDS per the standard refund process. If you are unable to refund through your GDS, you may manually enter your refunds in your IAR report using the ESAC of “9WREFUND” to process.

As a reminder, all Jet Airways credit card refunds are available in IAR with the exception of American Express and UATP forms of payment. Please do not submit American Express or UATP refunds for Jet Airways (9W/589) in your IAR report. Instead, please use the refund form provided on the airline’s website.


Travel Agency Air Sales are Growing

ARC proudly sponsored and contributed to Phocuswright’s white paper, U.S. Travel Agency Distribution Landscape: 2016-2021. This research highlights the strength of travel agency sales and how they’re expected to grow.

Read More


Tip of the Week: How to Link Your Document Retrieval Service and My ARC Accounts

For a true single login experience, you have the option to link your Document Retrieval Service (DRS) account with your My ARC account. By doing so, this eliminates the need to remember separate usernames and passwords. With this option, active DRS accounts may be linked or unlinked from any active My ARC account. A Link/Unlink header displayed at the top of the DRS page allows you to link or unlink your accounts.

Once linked, from you’re my ARC Tool list you can select Document Retrieval System and immediately launch DRS. Please note that DRS Administration is not currently part of the Link/Unlink feature.

For directions with screenshots on how to link your DRS and My ARC accounts, as well as other DRS FAQs, click here.

  • Cash refunds previously submitted in your IAR report: If your agency previously submitted refunds in your IAR report and they were rejected by ARC, you may now manually enter those refunds into your IAR report using the previously obtained Electronic Settlement Authorization Code (ESAC). If the original ESAC is not available, please use the ESAC of “9WREFUND” to process.

Cash refunds not previously submitted in your IAR report: Please refund through your GDS per the standard refund process. If you are unable to refund through your GDS, you may manually enter your refunds in your IAR report using the ESAC of “9WREFUND” to process