La Compagnie Now Accepts UATP

Effective with sales issued on Monday, June 24, 2019 (PED 06/30/19), La Compagnie (002/B0) will begin accepting UATP as a form of payment through ARC.


TravelConnect 2019 Keynote: JetBlue Technology Ventures President Bonny Simi

As a founding force behind JetBlue Technology Ventures (JTV), Bonny Simi brings more than 25 years of experience in human resources, customer service, industrial engineering, operations and design thinking as the current president of JTV. She’s also an active JetBlue captain and three-time Olympian in the sport of luge. Most recently, Simi was chosen as one of the 100 most influential corporate directors in 2019, recognizing her influence on how corporate boardroom work gets done.

TravelConnect attendees can expect to hear Simi’s insights on the latest technology investments that are transforming the future of travel and how they are creating immense opportunities for travel organizations to build a seamless, personalized customer experience across an evolving distribution landscape.

To learn more about Simi, or to register for TravelConnect, click here.


Document Ordering System Update

On June 26, 2019, ARC’s Document Ordering System (DOS), hosted by RR Donnelley, is getting a new look and feel. The upgraded interface will be more intuitive and user-friendly, but the ordering processes that you are already accustomed to will largely remain the same.

Also at that time, the cost of Mini Itins (both Global View and Bright White) will increase from $23.50 to $30 per box of 1,000 coupons (not including the $7.50 handling fee).

Please contact ARC’s Customer Care Center at 855-816-8003 if you have any questions about this DOS update.


Tip of the Week: What Does My Document Ordering System Order Status Mean?

Once you submit an order in ARC’s Document Ordering System (DOS), you will be able to track the order status. Here’s a quick overview of the different order statuses that are available:

  • In Warehouse/Print - Order is now in the system for processing.
  • Being Picked - Order is being prepared for shipment.
  • Invoiced - Order is processed for shipment.
  • Fully Committed - Stock is available, but the credit card provided was declined. Further information is needed from the customer.
  • Ready for Shipment in Progress - Order is ready for shipment, but the credit card provided was declined. Further information is needed from the customer.