Independence Day Holiday Information

ARC's offices will be closed on Thursday, July 4, 2019, in observance of Independence Day. The sales report for PED 07/07/19 will remain on a normal schedule for authorization and submission by 11:59 p.m. EDT on Tuesday, July 9, 2019.

Transactions issued in your GDS Wednesday, July 3, may be voided or modified in the GDS or IAR until Friday, July 5.

ARC's Customer Care Center will be open on Wednesday, July 3, and will reopen after the holiday on Friday, July 5. The office hours for this week will be:

Monday: 9 a.m. to 9 p.m. EDT

Tuesday: 9 a.m. to 9 p.m. EDT

Wednesday: 9 a.m. to 7:30 p.m. EDT

Thursday: Closed

Friday: 9 a.m. to 7:30 p.m. EDT

Placing Emergency Document Requisitions Orders Before the Independence Day Holiday

Any emergency orders placed on Wednesday, July 3, will not be delivered until Friday, July 5. Please order your stock accordingly.

Avianca Brazil Final Deletion

ARC has been processing cash and credit card refunds for Avianca Brazil (O6/247) since the airline ceased operations on May 29, 2019; however, we will now move forward with final deletion effective Monday, July 15, 2019 (PED 07/21/19).

Please note American Express notified ARC that effective Wednesday, June 26, 2019, they would no longer support Avianca Brazil (O6/247) refunds. Should you have any American Express refunds, please contact the airline directly or suggest your customers contact their American Express card issuer for options.

In addition, UATP notified ARC they will no longer support refunds effective Monday, July 8, 2019. Please be sure to submit all outstanding UATP refunds prior to July 8, 2019. All other refunds and memos should be submitted in your IAR report prior to July 15, 2019 (PED 07/21/19).

Lao Airlines Now Accepts American Express

Effective with sales issued on Monday, July 1, 2019 (PED 07/07/19), Lao Airlines (QV/627) will begin accepting American Express as a form of payment through ARC.

2019 Quarterly Transaction Fees – Second Quarter

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. See the chart below outlining this tiered fee structure. Note: Agencies with fewer than 1,000 transactions per quarter will not be assessed transaction fees. A separate debit representing this fee will be drawn against your ARC designated bank account on or after July 25, 2019. Only one draft will be issued for consolidated drafting agents.

Number of Transactions per Quarter

Price per Transaction

Tier 1



Tier 2

2.25-5.999 M


Tier 3

6 M or more


Tip of the Week: How to Update Your Bank Account Information

Submitting a bank account change is easy and free! You can submit the change electronically through the My ARC Accreditation Tool, accessible via your My ARC toolbox. Please do not close your current bank account until your request is approved and the first draft on the new account is confirmed.

Please note that only primary administrator (PA) user IDs automatically have access to the Accreditation Tool. Any other types of My ARC user IDs must request access to the tool from a PA.

To complete the bank account change, please follow the instructions listed below:

  • Log in to My ARC.
  • Under Tools, select Accreditation (make sure your pop-up blocker is disabled).
  • On the main Account Summary page, click on New Request, which is located at the bottom left-hand corner of the page.
  • Select Bank Account as the type of request from the drop-down menu.
  • Provide the requested information on each tab and then, click Next.
  • When you reach the Sections tab, click on the Bank Account Information or Bank Account Access Section(s) to input the updated information.
  • If necessary, attach the required documents in the Materials Due tab.
  • Click the Submit button.
  • Once the request has been submitted, please monitor the Messages tab for status updates.