ARC Labor Day Holiday Information

ARC's offices will be closed on Monday, September 2, in observance of Labor Day. Therefore, agencies will have one extra day to finalize their IAR sales report. All sales reports for PED 09/01/19 must be authorized by 11:59 p.m. EDT Wednesday, September 4.

Transactions issued in the GDS Friday, August 30, 2019, may be voided or modified in the GDS or IAR until Tuesday, September 3, 2019.

ARC’s Customer Care Center hours for PED 09/01/2019 are:
Monday: Closed
Tuesday and Wednesday: 9 a.m.-9 p.m. EDT
Thursday and Friday: 9 a.m.-7:30 p.m. EDT

Placing Emergency Document Requisitions Orders after the Labor Day Holiday

Emergency orders placed on August 30, 2019 will be delivered Tuesday, September 3, 2019. Please ensure you place your orders to meet your business needs.

Air North Joins ARC

After joining ARC in May, Air North (4N-287) has now implemented ticketing capabilities in all GDSs, including Amadeus, Sabre and Travelport (Worldspan, Apollo and Galileo).
Air North is a Canadian airline based in Whitehorse, Yukon, where it operates scheduled passenger and cargo flights throughout Yukon, the Northwest Territories, British Columbia, Alberta and Ontario. Air North operates a fleet of Boeing 737-500/400 and ATR 42-300 aircraft.
Air North has elected the general concurrence method of agent appointment, whereby all ARC agents are automatically appointed as agents of Air North. The airline accepts cash as valid form of payment, but it will soon add credit cards.
For inquiries, reservations or sales information, contact the office listed below:
Air North
420 Lexington Ave., Suite 358-360
New York, NY 10170

Phone: 800-661-0407, ext. 196 or 867-668-2228, ext. 196

Sign Up Now for ARC Fraud Awareness Month Webinars

Payment fraud is a growing problem, costing travel agencies millions of dollars per year.
To help you combat fraud, ARC has teamed up with a group of domestic and international experts to bring you ARC Fraud Awareness Month. Throughout September, ARC will feature a series of webinars featuring guest presenters from law enforcement, the private sector, as well as agency and airline peers. These experts will provide insights into current fraud trends and the true cost of fraud on your business. Webinars will introduce practical tips and tools you can use to protect your agency.
The ARC Fraud Awareness Month webinar series is an online forum with live webinars — and they’re all free, making it easy for you and your teams to participate.

Sign Up Now

TravelConnect 2019 – Join Us for a New Series of Sessions: Trip Talks

Get ready to step inside the mind of the traveler at TravelConnect: Join us for an exciting new series of quick, energized sessions called Trip Talks. Attendees will hear from recognized travel experts about every phase of the traveler’s journey, from inspiration to purchasing, the trip and beyond. Featuring innovative, influential companies such as Sojern, Uplift and Serko, Trip Talks will provide actionable tips on how to create unparalleled experiences across the entire travel journey.

Meet the speakers of Trip Talks:

  • Jackie Lamping, Vice President of Marketing, Sojern
  • Tony D’Astolfo, Senior Vice President of North America, Serko Limited
  • Brian Barth, Chief Executive Officer, Uplift

Click here to learn more about each session.

Don’t miss your chance to be part of the conversation — register for only $299 to unlock your full conference access today.

Register Now

Tip of the Week: Changing Your DRS Password

Document Retrieval Service (DRS) passwords are required to be changed every 90 days to maintain compliance with PCI and industry standards. When changing your password, you may get a message indicating that the new password you have entered is invalid. To avoid getting this message, please review the DRS password guidelines below:

  • Must be 7-8 characters in length
  • Must contain at least one lowercase letter, one uppercase letter, one number and one special character of one of the following: ! @ # $ % ^ *
  • Passwords are case-sensitive
  • The new password must be different from the last four passwords used.