RwandAir Now Accepts American Express

Effective with sales issued on Monday, September 2, 2019 (PED 09/08/19), RwandAir (459/WB) will begin accepting American Express as a form of payment through ARC.

Vietjet Air Now Accepts Visa, Mastercard and JCB

Effective with sales issued on Monday, September 2, 2019 (PED 09/08/19), Vietjet Air (978/VJ) will begin accepting Visa, Mastercard and JCB as forms of payment through ARC.

September is ARC Fraud Awareness Month

Payment fraud is a growing problem, costing travel agencies millions of dollars per year.

To help you combat fraud, ARC has teamed up with a group of domestic and international experts to bring you ARC Fraud Awareness Month. Throughout September, ARC will feature a series of webinars featuring guest presenters from law enforcement, the private sector, as well as agency and airline peers. These experts will provide insights into current fraud trends and the true cost of fraud on your business. Webinars will introduce practical tips and tools you can use to protect your agency.

The ARC Fraud Awareness Month webinar series is an online forum with live webinars — and they’re all free, making it easy for you and your teams to participate.

Sign Up Now

ARC and Sabre: Partnering to Streamline the Agency NDC Transition

Earlier this summer, ARC and Sabre announced the signing of a forward-looking cooperative agreement to ensure travel agencies can easily align with future airline distribution strategies.

Read More

Tip of the Week: How Do I Grant GDS Access to View a Memo in ARC’s Memo Manager?

An agent assigns a global system provider (GDS) access to a memo when they need the GDS to help support a dispute against a memo or if they believe the GDS should take responsibility for the resolution of a memo. If the GDS is a subscriber to Memo Manager, an agent can grant them access to view the memo, add correspondence or attach supporting documentation. Currently, Amadeus, Sabre and Travelport are subscribers. To grant access to a specific memo, simply scroll to the GDS Access section, select the GDS and then, click on the Add link.

When granting GDS access to a memo, the associated ticket information must be included. The ticket information is shown in the memo's Ticket Information section on the Memo Details tab. If the ticket information is blank in Memo Manager, the GDS will not be able to view the memo, even if you have granted them access.

Please note that agents under the Travelport umbrella (i.e., Apollo, Galileo or Worldspan) should make sure they assign their memos to the correct Travelport GDS. If a memo is incorrectly assigned, it will not be reviewed because GDSs do not have access to each other’s ticketing information.