Aigle Azur Suspends Operations

ARC has learned that Aigle Azur (ZI/439) suspended operations. Therefore, ARC will inhibit the processing of sales transactions but will continue to process cash and credit card refunds until further notice. For more information, please contact Aigle Azur at www.aigle-azur.com.


XL Airways Update

ARC has learned that XL Airways (SE/473) suspended the sale of airline tickets. Therefore, ARC will inhibit the processing of sales transactions but will continue to process cash and credit card refunds until further notice. For more information, please contact XL Airways at www.xl.com.


September is ARC Fraud Awareness Month

Payment fraud is a growing problem, costing travel agencies millions of dollars per year.

To help you combat fraud, ARC has teamed up with a group of domestic and international experts to bring you ARC Fraud Awareness Month. Throughout September, ARC will feature a series of webinars featuring guest presenters from law enforcement, the private sector, as well as agency and airline peers. These experts will provide insights into current fraud trends and the true cost of fraud on your business. Webinars will introduce practical tips and tools you can use to protect your agency.

The ARC Fraud Awareness Month webinar series is an online forum with live webinars — and they’re all free, making it easy for you and your teams to participate.

Sign Up Now


TravelConnect 2019 – Looking Beyond the Horizon: The Future of the Air Travel Industry

Join forward-thinking panelists Rafat Ali, chief executive officer and founder at Skift, Miriam Mosocovici, senior director of innovation and intelligence at BCD Travel, Tye Radcliffe, director of distribution at United Airlines and Massimo Morin, head of AWS Travel at Amazon Web Services, as they share unique perspectives on the intersection of technology, strategy and innovation trends and how they are shaping the future of travel.

These travel luminaries will leverage discussions from earlier TravelConnect sessions and will take live questions from the audience to frame their insights around what challenges and opportunities are making the most impact on the industry now and beyond.

There is still time to register for TravelConnect, but don’t delay. Reserve your seat for $299 to unlock your full conference experience today.

Register Now


Tip of the Week: Travel Agency Payment Best Practices

ARC has created a reference document to help travel agencies better navigate the industry’s latest payment card acceptance, risk mitigation and chargeback management procedures. Whether you are new to the air travel industry or a seasoned expert, this valuable resource will help you and your agency:

  • Develop a best practice mindset on payment acceptance procedures, including the handling and collecting of credit card information
  • Learn how to make informed decisions about payment acceptance and managing the associated risk of fraud
  • Get tips on how to effectively respond to and manage chargebacks

It is highly encouraged that you share this guide with your staff so you all can become familiar with the latest payment card acceptance and chargeback management procedures.

The guide is available here. You can also view this information in Section 6 of the Industry Agents’ Handbook.