Adria Airways Suspends Operations

ARC has learned that Adria Airways (JP/165) suspended all flight operations effective today, September 30, 2019. Therefore, ARC will inhibit the processing of sales transactions but continue the processing of cash and credit card refunds, except for American Express. American Express is no longer processing sales or refunds for Adria Airways. Agents should encourage their customer cardholders to contact American Express for more information. All other cash and credit card refunds will be processed until further notice. For more information, please see Adria Airways’ website.

XL Airways Suspends Operations

ARC has learned that effective today, September 30, 2019, XL Airways (SE/473) suspended all flight operations. ARC will continue to process both cash and credit card refunds, and memos in IAR until further notice. For more information, please see XL Airways’ website.

ARC Fraud Awareness Month: Watch On-Demand Webinars Now

We want to thank everyone who participated in this year’s ARC Fraud Awareness Month webinar series. If you attended our sessions, we hope that you found them informative and helpful as we all work to combat fraud in the travel industry. If you were unable to attend, you now have access to the recordings. Click the button below to see ARC’s On-Demand Webinars.

Watch Now

ARC Specialist Training and Certification Class

Do you want the opportunity to earn your ARC Specialist Certificate?

The ARC Specialist Training and Certification class will take place at ARC’s headquarters in Arlington, Virginia, November 5-7, 2019.

ARC developed the ARC Specialist Training and Certification program with the help of industry representatives from the travel agent and airline communities. This program provides education on ARC’s policies, procedures, products, and services.

In this class, you will participate in written and verbal exercises as well as group discussions. Upon completion of the class, you will receive a certificate of completion.

The following topics will be covered during the class:

  • ARC 101
  • ARC’s Agent Reporting Agreement (ARA)
  • Travel Agency Participation
  • My ARC
  • Document Type
  • Taxes, Fees and Charges
  • Payment Card Processing
  • Ticketing
  • Sales Reporting Process
  • Interactive Agent Reporting (IAR)
  • Voids and Modification Rules
  • Adjustments
  • ARC Memo Manager (AMM)
  • Best Practices for Effective Debit Memo Resolution and Prevention
  • Exchanges and Refunds
  • Tackling Refunds and Exchanges
  • ARC Pay
  • IAR Back Office System (BOS)
  • Internet Sales Summary (ISS)
  • Document Retrieval Service (DRS)
  • The Future…It’s Here

After the class, you can take the ARC Specialist Certification exam online at your convenience. You will have 30 days to take the exam upon completion of the training class. Those who pass the exam will receive their ARC Specialist Certification.

Tip of the Week: Fraud Prevention Resource Center

ARC analyzes the latest fraud schemes and delivers timely alerts to the travel industry, providing businesses with a variety of resources to recognize and prevent fraud. Our Fraud Prevention Resources page has the latest information on:

If you need assistance in identifying and preventing possible fraudulent activities, please contact ARC’s Fraud Prevention team at or 855-358-0393.