Amaszonas Uruguay Now Accepts Visa and Mastercard

Effective with sales issued on Monday, October 7, 2019 (PED 10/13/19), Amaszonas Uruguay (455/Z7) will begin accepting Visa and Mastercard as forms of payment through ARC.

Adria Airways No Longer Accepts Credit Card Refunds

ARC has been informed that credit card refunds are no longer available for Adria Airways (JP/165). Please do not add any credit card refunds to your IAR report for Adria Airways. Instead, your customer cardholders should contact their bank card issuer for more information and options. Cash refunds for Adria Airways will remain open and available for processing in IAR until further notice. Please see Adria Airways’ website for more information.

Peruvian Airlines Suspends Operations

ARC has learned that Peruvian Airlines (P9/602) suspended operations. Therefore, ARC will immediately inhibit the processing of all sales transactions, but continue to support the processing of all other transactions, including cash and credit card refunds until further notice. For more information, please see Peruvian Airlines’ website.

Air Austral Joins ARC

Air Austral (UU/760) will join ARC effective with sales on October 7, 2019 (PED 10/13/19).

Air Austral operates scheduled services from Réunion Island to France, South Africa, Thailand, India and China. Additionally, the airline serves a few destinations in the Indian Ocean such as Madagascar, Mauritius, Comoros, Mayotte and Seychelles. Air Austral operates a fleet of eight aircraft, including Boeing 787 Dreamliner, 777-300 ER, 737-800 and an ATR 72-500.

Air Austral has elected the general concurrence method of agent appointment, whereby all ARC agents are automatically appointed as agents of Air Austral. The airline is available on Amadeus, Sabre, Worldspan and Apollo. Air Austral accepts cash as valid form of payment, but will soon add credit cards.

For inquiries, reservations, or sales information, contact the offices listed below:

Air Austral USA
420 Lexington Ave., Ste. 358-360
New York, NY 10170
Phone: 201-526-7789

2019 Quarterly Transaction Fees – Third Quarter

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. See the chart below outlining this tiered fee structure. Note: Agencies with fewer than 1,000 transactions per quarter will not be assessed transaction fees. A separate debit representing this fee will be drawn against your ARC designated bank account on or after October 24, 2019. Only one draft will be issued for consolidated drafting agents.

Number of Transactions per Quarter

Price per Transaction

Tier 1



Tier 2

2.25 M-5.999 M


Tier 3

6 M or more


Tip of the Week: What is an Agent Automated Deduction?

An Agent Automated Deduction (AAD) is a request for reimbursement from an airline for an error in a transaction that was reported in a previous sales report within one of the last 12 PEDs. It may be used to correct a mistake on a transaction in the sales report (i.e., overpayment on a transaction, incorrect commission, etc.). An agent may claim up to $25 on an ARC settled document but is limited to one AAD per document.

To create an AAD, follow these steps:

  • Sign in to your IAR sales report.
  • Click the Add tab.
  • Choose TD-AAD.
  • Type in the 14-character ticket number to the right of the screen.
  • Click Go.

The AAD screen will then be displayed showing the values originally settled for the ticket. From here, you can make the necessary adjustments in the “Should Be” column and change the net remit accordingly.

ARC will process AADs that are included in an IAR Sales Report; however, the agent is responsible for researching and verifying the circumstances of the transaction. Please note that entering the AAD in IAR does not imply that the airline agrees with the amount or circumstances surrounding the AAD.