Peruvian Airlines No Longer Accepting Credit Card Refunds

Effective immediately, Peruvian Airlines (P9/602) is no longer accepting credit card refunds. Please do not add any P9/602 credit card refunds into your IAR report. Instead, please refer customers to their credit card bank card issuer for more information and options.

Aruba Airlines No Longer Accepts Visa and Mastercard

Effective immediately, Aruba Airlines 209/AG no longer accepts Visa and Mastercard as forms of payment through ARC.

2019 Quarterly Transaction Fees – Third Quarter

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. See the chart below outlining this tiered fee structure. Note: Agencies with fewer than 1,000 transactions per quarter will not be assessed transaction fees. A separate debit representing this fee will be drawn against your ARC designated bank account on or after October 24, 2019. Only one draft will be issued for consolidated drafting agents.

Number of Transactions per Quarter

Price per Transaction

Tier 1



Tier 2

2.25 M-5.999 M


Tier 3

6 M or more


ARC Specialist Training and Certification Class

Do you want the opportunity to earn your ARC Specialist Certificate?

The next ARC Specialist Training and Certification class will be provided at ARC’s headquarters in Arlington, Virginia, November 5-7, 2019.

ARC developed the ARC Specialist Training and Certification program with the help of industry representatives from the travel agent and airline communities. This program provides education on ARC’s policies, procedures, products and services.

In this class, you will participate in written and verbal exercises as well as group discussions. Upon completion of the class, you will receive a Certificate of Completion.

The following topics will be covered during the class:

  • ARC 101
  • ARC’s Agent Reporting Agreement (ARA)
  • Travel Agency Participation
  • My ARC
  • Document Type
  • Taxes, Fees and Charges
  • Payment Card Processing
  • Ticketing
  • Sales Reporting Process
  • Interactive Agent Reporting (IAR)
  • Voids and Modification Rules
  • Adjustments
  • ARC Memo Manager (AMM)
  • Best Practices for Effective Debit Memo Resolution and Prevention
  • Exchanges and Refunds
  • Tackling Refunds and Exchanges
  • Travel Agency Service Fee (TASF) Program
  • IAR Back Office System (BOS)
  • Internet Sales Summary (ISS)
  • Document Retrieval Service (DRS)
  • The Future…It’s Here

After the class, you can take the ARC Specialist Certification exam online at your convenience. You will have 30 days to take the exam upon completion of the training class. Those who pass the exam will receive their ARC Specialist Certification.

Tip of the Week: Why is there an asterisk next to a ticket number in my IAR sales report?

The list of transactions in the sales report begins with the first document of the current day, selected day or PED. Documents are displayed in a sequential ascending ticket number order, from the first document number to the last. When this normal sequential document number flow is interrupted, IAR flags the break in sequence with an asterisk (*). The asterisk appears to the right of the out-of-order document.

Another type of break in the normal sequential document number order occurs when two or more documents legitimately receive the same ticket number. Duplicate ticket numbers are also identified with an asterisk. The presence of these skips or breaks in ticket number sequence does not necessarily indicate an error. The asterisk is provided to visually call your attention to the document and to serve as a checkpoint for you.

Breaks in ticket sequence are only noted on sales transactions within “List Transactions” displays; asterisks will not be displayed alongside refunds, adjustment memos or system cancelled voids (voids with transaction type code “CN”).