Final Deletion of Aigle Azur

ARC will move forward with the final deletion of suspended airline Aigle Azur (ZI/439) effective Monday, November 25, 2019 (PED 12/01/19). Please submit any outstanding ZI/439 refunds in your IAR report prior to PED 12/01/19.


Adria Airways Final Deletion

ARC will move forward with the final deletion of suspended airline Adria Airways (JP/165), effective Monday, November 25, 2019 (PED 12/01/19). Please submit any outstanding JP/165 cash refunds in your IAR report prior to PED 12/01/19. More information is available on Adria Airways’ website; use the “translate” function in your web browser to view the information in English.


Notice of Changes to the ARA: Effective November 25, 2019

Following ARC’s consultation with travel agency representatives, ARC’s board of directors has approved several updates to the Agent Reporting Agreement (ARA). These updates reflect changes in ARC’s products and services, and they better align with ARC’s current operations and industry standards. A summary of these changes can be found here for your reference. To review the ARA changes in more detail, click here.


Notice of Changes to the CTDRA: Effective November 25, 2019

Following ARC’s consultation with travel agency representatives, ARC’s board of directors has approved several updates to the Corporate Travel Department Reporting Agreement (CTDRA). These updates reflect changes in ARC’s products and services, and they better align with ARC’s current operations and industry standards. A summary of these changes can be found here for your reference. To review the CTDRA changes in more detail, click here.


Tip of the Week: Adding Messages in the Accreditation Tool

ARC strongly recommends that agencies reconcile their IAR sales reports on a daily basis. The sales report should have a final reconciliation performed prior to sales report authorization and submission.

The following steps will facilitate this process:

  • Verify that all documents and voids are correctly listed in the IAR sales report.
  • Correct any errors.
  • Verify that all transactions were legitimately issued by your agency (to guard against unauthorized ticketing).
  • Verify all commission amounts.
  • Verify that all refund and exchange transactions are accurate and that their values include any penalty information (if applicable).
  • Verify cash and credit totals.
  • Verify the net remit amount.

You can also view more information on IAR in Section 5 of the Industry Agents’ Handbook.