Final Deletion of Peruvian Airlines
ARC will move forward with the final deletion of Peruvian Airlines (9P/602) effective Monday, December 9, 2019 (PED 12/15/19). Please submit any outstanding cash refunds prior to the deletion date. For credit card refunds, please refer customers to their bank card issuer for more information and options.
Atlas Global Airlines Temporarily Suspends Operations
ARC has been notified that Atlas Global (KK/610) has temporarily suspended flight operations. ARC has also been notified that credit card refunds are no longer being processed. Therefore, sales and credit card refund transactions have been inhibited in IAR. Cash refunds and memos will continue to be supported in IAR until further notice. Atlas Global has provided instructions to submit refund requests along with the PNR to email@example.com. Additional information is available on the Atlas Global website.
Voluntary Deletion of Mokulele Airlines
Due to the transition of flight operations of Mokulele Airlines (MW/415) to Southern Airways Express (9X/504), Mokulele Airlines will voluntarily delete from ARC effective Monday, December 16, 2019 (PED 12/22/19). Sales for Mokulele Airlines flights should now be booked, validated and reported to Southern Airways Express (9X/504) who will remain an active airline participant in ARC. Agents are requested to submit any outstanding Mokulele Airlines transactions in their IAR report prior to PED 12/22/19. Should you have any questions, please contact customer service for Southern Airways Express/Mokulele Airlines at 1-866-260-7070.
ARC Fee Updates for 2020
Thank you for your agency’s continued relationship with ARC. We look forward to partnering with you in 2020 to help your agency thrive in this dynamic industry. To continuously deliver the valuable services you expect from ARC, we will be updating some fees in 2020. If you have any questions about these changes, please contact ARC’s Customer Care Center at 855-816-8003 or firstname.lastname@example.org.
ARC Annual Agent Fee
The 2020 annual agent location fee of $228 will be collected for each of your office locations via electronic draft from your designated bank account on January 23, 2020. A separate draft of $228 will be issued for each active agency branch location on record as of January 4, 2020. For consolidated drafting agents, only one draft will be assessed for all ARC-approved locations. In the event, your agency is going through a bank account change or will be opting to voluntarily delete, these details will need to be finalized by December 20, 2019.
ARC Returned Draft Fee
In 2020, the returned draft fee for weekly sales reports will be simplified to a single fee of $135. All other instances of return drafts remain $25, including the annual fee.
ARC Pay Changes
The ARC Pay Agreement has been updated for 2020. Substantive changes to the Agreement are listed below. While the base processing rate remains unchanged, there have been a couple of changes to note.
ARC Pay (formerly known as Travel Agency Service Fee, or TASF) will transition its quarterly subscription fee to a monthly subscription fee of $15.00. The policy of only being billed when ARC Pay is used will not change: If you do not process a transaction during a particular month, the subscription fee does not apply.
Changes to the Agreement:
- 10.1.2. The ARC Pay Quarterly Subscription Fee will change from a quarterly draft of $27.99 to a monthly draft of $15.00. Naturally this will necessitate a name change from Quarterly Subscription Fee to Monthly Subscription Fee.
The revised Agreement becomes effective January 1, 2020, and can be accessed here. We recommend that all ARC Pay users review the document.
If you have questions about any of the above fee updates for 2020, please contact ARC’s Customer Care Center at 855-816-8003 or email@example.com.
Tip of the Week: Reversing an Authorized and Submitted IAR Sales Report
If you discover that changes must be made to transactions in a sales report that has already been submitted, you may still do so with the Authorize Reverse command. The Authorize Reverse feature allows you to electronically retrieve the sales report from ARC.
You may reverse the “Authorized/Submitted” status of a sales report as long as the reporting deadline has not passed. Reversing the authorized status of a report restores your ability to add, modify or delete transaction information contained in the report. You may reverse a single sales report that has already been submitted to ARC any time prior to the Tuesday 11:59 p.m. Eastern Time deadline. However, once you reverse the authorized status of a report, you are still responsible for authorizing the report again before the Tuesday deadline. To reverse the authorization of a sales report:
- On the IAR homepage, click the box associated with the ARC Number to Reverse Authorize/Submit.
- Click the R box located under the “Rev A/S” heading.
- The “Reverse Authorize Status” screen will appear.
- Type the confirmation number received from the original Authorize/Submit in the “Enter Confirmation Number” text box.
- Type your password in the “Enter Password” text box.
- Click SUBMIT to submit the reverse authorize/submit request.
- Click CANCEL to cancel the reverse authorize/submit of the sales report and return to the sales report screen.