Uganda Airlines Joins ARC

Uganda National Airlines Company Ltd dba Uganda Airlines (UR-109) will join ARC with sales effective Monday, December 9, 2019 (PED 12/19/19).

Uganda Airlines is Uganda’s flagship national passenger and cargo airline operating scheduled service in East Africa and near-international markets. Uganda Airlines operates a fleet of Bombardier CRJ900s aircraft with a two-class configuration and is rapidly expanding its fleet to serve even more destinations.

Uganda Airlines has elected the General concurrence method of agent appointment whereby all ARC agents are automatically appointed as agents of Uganda Airlines.

The airline is available on Amadeus and Sabre and accepts cash as form of payment. Credit card form of payment will be offered in the near future.

For inquiries, reservations or sales information, contact the offices listed below:

Uganda Airlines USA

420 Lexington Ave, Ste 358-360

New York, NY 10170

Tel: 201 484 8036


XL Airways No Longer Accepts Credit Cards

Effective immediately, XL Airways (SE/473) is no longer processing credit card transactions. Please do not add any SE/473 credit card refunds into your IAR report. Instead, please refer customers to their bankcard issuer for more information. Cash refunds continue to be processed and agents are encouraged to submit outstanding cash refunds as soon as possible.

Action Needed - Providing ARC with Contacts for Required Agency Roles

Earlier this year, a change to the Agent Reporting Agreement (ARA) took effect, requiring agencies to provide ARC with contact information for the following roles:

  • Owner or Officer Contact
  • Manager Contact
  • Operational Contact
  • Debit Memo Contact
  • Chargeback Contact

By providing this contact information, agencies enable ARC to deliver the right information to the right person at the right time. To make this process easy for you, a pop-up window appears upon sign-in to My ARC. If you have not provided contact information for all the required roles. We encourage you to complete this process by the end of this year so that we can better communicate necessary information to your agency.

By having this enhanced contact information for your agency, ARC will be able to effectively manage our business relationships with you and to ensure the right people are getting the right information.

If you have already provided this contact information, thank you. If you have not, we appreciate your quick attention to providing us the required contact information needed.

If we can help in anyway, please reach out to our Customer Care Center at or 855-816-8003.

ARC Ends Print Production of the Universal Credit Card Charge Form

ARC is no longer printing the paper Universal Credit Card Charge Form (UCCCF). Therefore, when existing supplies are exhausted (estimated to be December 31, 2019) the UCCCF will no longer be offered as a print product in the ARC Document Ordering System (hosted by RR Donnelly). Alternatively, agents may purchase credit card sales slips from local or online office supply stores that can be used to capture card imprints and customer signatures.

Although a credit card charge form no longer provides a remedy for a card-present fraud chargeback, a signed credit card charge form can be provided as “compelling evidence” in an attempt to reverse the chargeback. Therefore, it is still considered a best practice in a card-present environment when the ability to obtain a magnetic stripe read or chip card read is unavailable.

If you have questions, please contact the ARC Credit Card Services team at

Voluntary Deletion Submissions for 2020

The draft of ARC’s annual agent location fee will be coming up in January. If you’d like to voluntarily delete your location so as not to incur ARC’s 2020 annual fee, please submit your voluntary deletion request no later than December 20 2019. Voluntary deletion requests are submitted online via ARC’s accreditation tool.

Also, please note, the required Voluntary Cancellation Authorization Request Form needs to be attached to the request and only signed by an ARC recognized owner or officer of the agency.

If you need assistance with the accreditation tool and/or have any other questions, please contact ARC’s Customer Care Center at 855-816-8003 or

ARC Fee Updates for 2020

Thank you for your agency’s continued relationship with ARC. We look forward to partnering with you in 2020 to help your agency thrive in this dynamic industry. To continuously deliver the valuable services you expect from ARC, we will be updating some fees in 2020. If you have any questions about these changes, please contact ARC’s Customer Care Center at 855-816-8003 or

ARC Annual Agent Fee

The 2020 annual agent location fee of $228 will be collected for each of your office locations via electronic draft from your designated bank account on January 23, 2020. A separate draft of $228 will be issued for each active agency branch location on record as of January 4, 2020. For consolidated drafting agents, only one draft will be assessed for all ARC-approved locations. In the event, your agency is going through a bank account change or will be opting to voluntarily delete, these details will need to be finalized by December 20, 2019.

ARC Returned Draft Fee

In 2020, the returned draft fee for weekly sales reports will be simplified to a single fee of $135. All other instances of return drafts remain $25, including the annual fee.

ARC Pay Changes

The ARC Pay Agreement has been updated for 2020. Substantive changes to the Agreement are listed below. While the base processing rate remains unchanged, there have been a couple of changes to note.

ARC Pay (formerly known as Travel Agency Service Fee, or TASF) will transition its quarterly subscription fee to a monthly subscription fee of $15.00. The policy of only being billed when ARC Pay is used will not change: If you do not process a transaction during a particular month, the subscription fee does not apply.

Changes to the Agreement:

  • 10.1.2. The ARC Pay Quarterly Subscription Fee will change from a quarterly draft of $27.99 to a monthly draft of $15.00. Naturally this will necessitate a name change from Quarterly Subscription Fee to Monthly Subscription Fee.

The revised Agreement becomes effective January 1, 2020, and can be accessed here. We recommend that all ARC Pay users review the document.

If you have questions about any of the above fee updates for 2020, please contact ARC’s Customer Care Center at 855-816-8003 or

Tip of the Week: Sales Report Storage and Retention Requirements

The sales report confirmation number for each authorized IAR Sales Report must be retained for at least two years from the date in which the weekly sales report was due to be submitted to ARC. ARC strongly recommends that this confirmation information be retained as proof of sales report authorization.

  • You may choose to print the Authorize Submit Confirmation screen
  • You may choose to save an electronic copy of the LS - Financial Summary page, which shows the authorized sales report(s) and their associated detail.
  • A truncated confirmation number is also included on the electronic sales report copy stored in the Internet Sales Summary (ISS) tool. This number is truncated by dropping the first six digits which reflect the PED date.

Ticketing data, including refunds, exchanges and other transactional data included in the sales report are accessible online via the ARC Document Retrieval Service (DRS) for up to 39 months.

  • If desired, agent coupons may be printed on non-accountable stock or stored in an optical format.
  • Agent coupon facsimiles are also accessible online via the ARC Document Retrieval Service (DRS) for up to 39 months.
  • NOTE: Other entities (e.g., governmental or tax authorities, etc.) may require documents and records to be maintained for longer periods of time.

Storage requirements for additional document types, such as Type A Certificates, can be found in the Industry Agents’ Handbook in Section 5.