ARC Holiday Information

ARC’s offices will be closed on Wednesday, December 25, 2019, and Wednesday, January 1, 2020, in observance of Christmas and New Year’s Day.

Holiday Ticket Modification/Voiding Schedule
The GDS void/IAR reconciliation dates for tickets issued on Tuesday, December 24, 2019, through Wednesday, December 25, 2019, will be extended until Thursday, December 26, 2019.
The GDS void/IAR reconciliation dates for tickets issued on Tuesday, December 31, 2019, through Wednesday, January 1, 2020, will be extended until Thursday, January 2, 2020.

Sales Report Submission
Because the upcoming holidays do not fall on a Monday or Tuesday, the weekly sales report submission deadlines will not be extended. Weekly sales reports for PED 12/22/19 must be authorized by 11:59 p.m. EST on Tuesday, December 24, 2019. Weekly sales reports for PED 12/29/19 must be authorized by 11:59 p.m. EST on Tuesday, December 31, 2019. Weekly sales reports for PED 01/05/20 must be authorized by 11:59 p.m. EST on Tuesday, January 7, 2020.

Emergency Document Orders
The RR Donnelley warehouse will be closed on Wednesday, December 25, 2019. Orders should be placed by 4 p.m. EST on Monday, December 23, 2019, for next-day delivery on Tuesday, December 24, 2019. Orders for second-day delivery should be placed by 4 p.m. EST on Friday, December 20, 2019, for delivery on Tuesday, December 24, 2019. Orders should be placed by 10 a.m. EST on Tuesday, December 24, 2019 to ship the same day. Otherwise, the order will be processed the next business day, Thursday, December 26, 2019.

The RR Donnelley warehouse will be closed on Wednesday, January 1, 2020. Orders should be placed by 4 p.m. EST on Monday, December 30, 2019, for next-day delivery on Tuesday, December 31, 2019. Orders for second-day delivery should be placed by 4 p.m. EST on Friday, December 27, 2019, for delivery on Tuesday, December 31, 2019. Orders should be placed by 10 a.m. EST on December 31, 2019 to ship the same day. Otherwise, the order will be processed the next business day, Thursday, January 2, 2020.


Sky Express Adds Worldspan, Galileo and Apollo

Sky Express (GQ/633) is pleased to announce that it recently added Worldspan, Galileo and Apollo to the list of GDSs now available to ARC travel agencies for ticketing. Amadeus and Sabre were previously available.

For more information, please contact skyexpress@airlinepros.com or 877-496-9894.


GOL Now Accepts Discover and China UnionPay

Effective with sales issued on Monday, December 9, 2019 (PED 12/15/19), GOL (127/G3) now accepts Discover and China UnionPay as forms of payment though ARC.


ARC Fee Updates for 2020

Thank you for your agency’s continued relationship with ARC. We look forward to partnering with you in 2020 to help your agency thrive in this dynamic industry. To continuously deliver the valuable services you expect from ARC, we will be updating some fees in 2020. If you have any questions about these changes, please contact ARC’s Customer Care Center at 855-816-8003 or ccchelp@arccorp.com.

ARC Annual Agent Fee

The 2020 annual agent location fee of $228 will be collected for each of your office locations via electronic draft from your designated bank account on January 23, 2020. A separate draft of $228 will be issued for each active agency branch location on record as of January 4, 2020. For consolidated drafting agents, only one draft will be assessed for all ARC-approved locations. In the event, your agency is going through a bank account change or will be opting to voluntarily delete, these details will need to be finalized by December 20, 2019.

ARC Returned Draft Fee

In 2020, the returned draft fee for weekly sales reports will be simplified to a single fee of $135. All other instances of return drafts remain $25, including the annual fee.

ARC Pay Changes

The ARC Pay Agreement has been updated for 2020. Substantive changes to the Agreement are listed below. While the base processing rate remains unchanged, there have been a couple of changes to note.

ARC Pay (formerly known as Travel Agency Service Fee, or TASF) will transition its quarterly subscription fee to a monthly subscription fee of $15.00. The policy of only being billed when ARC Pay is used will not change: If you do not process a transaction during a particular month, the subscription fee does not apply.

Changes to the Agreement:

  • 10.1.2. The ARC Pay Quarterly Subscription Fee will change from a quarterly draft of $27.99 to a monthly draft of $15.00. Naturally this will necessitate a name change from Quarterly Subscription Fee to Monthly Subscription Fee.

The revised Agreement becomes effective January 1, 2020, and can be accessed here. We recommend that all ARC Pay users review the document.

If you have questions about any of the above fee updates for 2020, please contact ARC’s Customer Care Center at 855-816-8003 or ccchelp@arccorp.com.


Tip of the Week: Updating Your Bank Account Information

To avoid any complication with your annual fee payment in January, it is important that ARC has the correct bank account information on file. Please submit any bank account changes by December 20, 2019.

You can submit the change electronically through the My ARC Accreditation Tool.

Note: Please do not close your current bank account until your request is approved and the first draft on the new account is confirmed.

Please note that only Primary Administrator user IDs automatically have access to the Accreditation Tool. Any other types of My ARC user IDs must request access to the tool from a Primary Administrator.

To complete the bank account change, please follow the instructions listed below:

  • Sign in to My ARC.
  • Under Tools, select Accreditation (make sure your pop-up blocker is disabled).
  • On the main “Account Summary” page, click on New Request, which is located at the bottom left corner of the page.
  • Select Bank Account as the type of request from the drop-down menu.
  • Provide the requested information on each tab and then click Next.
  • When you reach the “Sections” tab, click on the Bank Account Information and/or Bank Account Access section(s) to input the updated information.
  • If necessary, attach the required documents in the “Materials Due” tab.
  • Click the Submit button to submit the request.
  • Once the request has been submitted, please monitor the “Messages” tab for status updates.