ARC Holiday Information

ARC’s offices will be closed on Wednesday, January 1, 2020, in observance of New Year’s Day.

Holiday Ticket Modification/Voiding Schedule

The GDS void/IAR reconciliation dates for tickets issued on Tuesday, December 31, 2019, through Wednesday, January 1, 2020, will be extended until Thursday, January 2, 2020.

Sales Report Submission

Since the holiday does not fall on a Monday or Tuesday, the weekly sales report submission deadline will not be extended. Weekly sales reports for PED 12/29/19 must be authorized by 11:59 p.m. EST on Tuesday, December 31, 2019. Weekly sales reports for PED 01/05/20 must be authorized by 11:59 p.m. EST on Tuesday, January 7, 2020.

Emergency Document Orders

The RR Donnelley warehouse will be closed on Wednesday, January 1, 2020. Orders should be placed by 4 p.m. EST on Monday, December 30, 2019, for next day delivery on Tuesday, December 31, 2019. Second-day delivery should be placed by 4 p.m. EST on Friday, December 27, 2019, for delivery on Tuesday, December 31, 2019. Orders should be placed by 10 a.m. EST on December 31, 2019 to ship the same day. Otherwise, the order will be processed the next business day, Thursday, January 2, 2020.


2019 Quarterly Transaction Fees – Fourth Quarter

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. See the chart below outlining the tiered fee structure. Note: Agencies with fewer than 1,000 transactions per quarter will not be assessed transaction fees. A separate debit representing this fee will be drawn against the applicable ARC designated bank accounts on or after January 23, 2020. Only one draft will be issued for consolidated drafting agents.

Quarterly Transaction Fees

Number of Transactions per Quarter

Price per Transaction

Tier 1

1,000 – 2,224.999M

$0.012

Tier 2

2.225 – 5.999M

$0.011

Tier 3

6M or more

$0.010


Action Needed - Providing ARC with Contacts for Required Agency Roles

Earlier this year, a change to the Agent Reporting Agreement (ARA) took effect, requiring agencies to provide ARC with contact information for the following roles:

- Owner or Officer Contact

- Manager Contact

- Operational Contact

- Debit Memo Contact

- Chargeback Contact

By providing this contact information, agencies enable ARC to deliver the right information to the right person at the right time. To make this process easy for you, a pop-up window appears upon sign-in to My ARC. If you have not provided contact information for all the required roles. We encourage you to complete this process by the end of 2019 so that we can better communicate necessary information to your agency.

By having this enhanced contact information for your agency, ARC will be able to effectively manage our business relationships with you and to ensure the right people are receiving the right information.

If you have already provided this contact information, thank you. If you have not, we appreciate your quick attention to providing us the required contact information needed.

If we can help in anyway, please reach out to the ARC Customer Care Center at ccchelp@arccorp.com or 855-816-8003.


ARC Fee Updates for 2020

Thank you for your agency’s continued relationship with ARC. We look forward to partnering with you in 2020 to help your agency thrive in this dynamic industry. To continuously deliver the valuable services you expect from ARC, we will be updating some fees in 2020. If you have any questions about these changes, please contact ARC’s Customer Care Center at 855-816-8003 or ccchelp@arccorp.com.

ARC Annual Agent Fee
The 2020 annual agent location fee of $228 will be collected for each of your office locations via electronic draft from your designated bank account on January 23, 2020.

A separate draft of $228 will be issued for each active agency branch location on record as of January 4, 2020. For consolidated drafting agents, only one draft will be assessed for all ARC-approved locations.

In the event your agency is going through a bank account change or will be opting to voluntarily delete, these details were needed to be finalized by December 20, 2019.

ARC Returned Draft Fee

In 2020, the returned draft fee for weekly sales reports will be simplified to a single fee of $135. Please note that this applies to return drafts for weekly sales reports only. All other instances of return drafts remain $25, including the annual fee.

ARC Pay Changes

The ARC Pay Agreement has been updated for 2020. Substantive changes to the agreement are listed below. While the base processing rate remains unchanged, there have been several to note.

ARC Pay (formerly known as Travel Agency Service Fee, or TASF) will transition its quarterly subscription fee to a monthly subscription fee of $15.00. The policy of only being billed when ARC Pay is used will not change: If you do not process a transaction during a particular month, the subscription fee does not apply.

Changes to the Agreement:

  • 10.1.2. The ARC Pay Quarterly Subscription Fee will change from a quarterly draft of $27.99 to a monthly draft of $15.00. Naturally this will necessitate a name change from Quarterly Subscription Fee to Monthly Subscription Fee.

The revised Agreement becomes effective January 1, 2020, and can be accessed here. We recommend that all ARC Pay users review the document.

If you have questions about any of the above fee updates for 2020, please contact ARC’s Customer Care Center at 855-816-8003 or ccchelp@arccorp.com.


Tip of the Week: ARC 2020 Holiday Schedule

The 2020 Holiday Schedule presents the holidays ARC observes and the dates those holidays are observed on, impacts to GDS transactions, GDS/IAR void extension dates, impacts to ARC Report PED and ARC Report due dates. If the day to void in the GDS/IAR falls on any ARC recognized holiday, an automatic extension is granted to the next business day. If an ARC recognized holiday falls on Monday or Tuesday, the weekly sales report is due by 11:59 p.m. that Wednesday (Eastern Time). The schedule is available by clicking here.

Please note that if a holiday is not listed on the holiday schedule, there are no automatic extensions granted.