2019 Quarterly Transaction Fees – Fourth Quarter

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. See the chart below outlining the tiered fee structure. Note: Agencies with fewer than 1,000 transactions per quarter will not be assessed transaction fees. A separate debit representing this fee will be drawn against the applicable ARC designated bank accounts on or after January 23, 2020. Only one draft will be issued for consolidated drafting agents.

Quarterly Transaction Fees

Number of Transactions per Quarter

Price per Transaction

Tier 1

1,000 – 2,224.999M


Tier 2

2.225 – 5.999M


Tier 3

6M or more


Action Needed - Providing ARC with Contacts for Required Agency Roles

Earlier last year, a change to the Agent Reporting Agreement (ARA) took effect, requiring agencies to provide ARC with contact information for the following roles:

  • Owner or Officer Contact
  • Manager Contact
  • Operational Contact
  • Debit Memo Contact
  • Chargeback Contact

By providing this contact information, agencies enable ARC to deliver the right information to the right person at the right time. To make this process easier for you, a pop-up window appears upon sign-in to My ARC. If you have not provided contact information for all the required roles, we encourage you to complete this process by the end of this year so that we can better communicate necessary information to your agency.

By having this enhanced contact information for your agency, ARC will be able to more effectively manage our business relationships with you and ensure the right people are getting the right information.

If you have already provided this contact information, thank you. If you have not, we appreciate your quick attention to this matter by January 31.

For additional information or support, please contact the ARC Customer Care Center at ccchelp@arccorp.com or 855-816-8003.

Tip of the Week: Resetting Your My ARC Password

After some time off for a holiday or a vacation, it may be difficult to remember your My ARC password. If needed, you can easily reset your My ARC password in a simple, fast and secure manner. At the login page, look for the link that says, “Forgot Password?” You will need to enter your username and email address and then click Continue. On the next page, complete the security questions or scroll all the way down and click the link that states, “Reset your password by email.” This will send an email to you that will have a link to create a new password.