Memo Manager Moving to New Platform

As the industry’s go-to source for memo processing and payment, Memo Manager is evolving to proactively ensure the integrity of its system and data. Starting February 13, the online tool will leverage a new platform to enhance technology efficiencies. Users of Memo Manager will not experience any service interruptions or functionality changes as a result of this migration. However, users may notice a slight difference in the product’s appearance.

If you have any questions about this product migration, please contact ARC’s Customer Care Center at 703-816-8000 or

ARC Specialist Training and Certification Class

Do you want the opportunity to earn your ARC Specialist Certificate?
The ARC Specialist Training and Certification class will be provided at ARC’s headquarters in Arlington, Virginia, March 10-12, 2020.
ARC developed the ARC Specialist Training and Certification program with the help of industry representatives from the travel agency and airline communities. This program provides education on ARC’s policies, procedures, products and services.
In this class, you will participate in written and verbal exercises as well as group discussions. Upon completion of the class, you will receive a certificate of completion.
The following topics will be covered during the class:

  • ARC 101
  • ARC’s Agent Reporting Agreement (ARA)
  • Travel Agency Participation
  • My ARC
  • Document Type
  • Taxes, Fees and Charges
  • Payment Card Processing
  • Ticketing
  • Sales Reporting Process
  • Interactive Agent Reporting (IAR)
  • Voids and Modification Rules
  • Adjustments
  • ARC Memo Manager (AMM)
  • Best Practices for Effective Debit Memo Resolution and Prevention
  • Exchanges and Refunds
  • Tackling Refunds and Exchanges
  • Travel Agency Service Fee (TASF) Program
  • IAR Back Office System (BOS)
  • Internet Sales Summary (ISS)
  • Document Retrieval Service (DRS)
  • The Future of Air Travel

After the class, you can take the ARC Specialist Certification exam online at your convenience. You will have 30 days to take the exam upon completion of the training class. Those who pass the exam will receive their ARC Specialist Certification.

Tip of the Week: My ARC Account Activation Process

When a My ARC account is created, each new user must complete the My ARC Account Activation process. A system generated welcome email containing the My ARC username and an account activation link is sent notifying the user that an account has been created. To complete the process the user must:

  1. Click on the link
  2. Create a password
  3. Add their security questions
  4. Confirm they have read and agree to the My ARC terms of use

After this, the user is now able to log in to My ARC.