Air Italy Suspends Operations

Air Italy (IG/191) will suspend operations effective February 25, 2020. ARC has inhibited all sales transactions in IAR, but will continue to support the processing of cash and credit card refunds until further notice. For more information, please contact Air Italy directly.


Contour Airlines No Longer Accepts Discover

Effective with sales beginning Monday February 24, 2020, Contour Airlines (522/LF) will no longer accept Discover as a form of payment through ARC.


Air Senegal Now Accepts Visa and MasterCard

Effective with sales issued on Monday, February 24, 2020 (PED March 01, 2020), Air Senegal (490/HC) will begin accepting Visa and Mastercard as forms of payment through ARC.


ARC Specialist Training and Certification Class

Do you want the opportunity to earn your ARC Specialist Certificate?
The ARC Specialist Training and Certification class will be provided at ARC’s headquarters in Arlington, Virginia, March 10-12, 2020.
ARC developed the ARC Specialist Training and Certification program with the help of industry representatives from the travel agency and airline communities. This program provides education on ARC’s policies, procedures, products and services.
In this class, you will participate in written and verbal exercises as well as group discussions. Upon completion of the class, you will receive a certificate of completion.
The following topics will be covered during the class:

  • ARC 101
  • ARC’s Agent Reporting Agreement (ARA)
  • Travel Agency Participation
  • My ARC
  • Document Type
  • Taxes, Fees and Charges
  • Payment Card Processing
  • Ticketing
  • Sales Reporting Process
  • Interactive Agent Reporting (IAR)
  • Voids and Modification Rules
  • Adjustments
  • ARC Memo Manager (AMM)
  • Best Practices for Effective Debit Memo Resolution and Prevention
  • Exchanges and Refunds
  • Tackling Refunds and Exchanges
  • Travel Agency Service Fee (TASF) Program
  • IAR Back Office System (BOS)
  • Internet Sales Summary (ISS)
  • Document Retrieval Service (DRS)
  • The Future of Air Travel

After the class, you can take the ARC Specialist Certification exam online at your convenience. You will have 30 days to take the exam upon completion of the training class. Those who pass the exam will receive their ARC Specialist Certification.


Tip of the Week: The Importance of the My ARC Primary Administrator

It is very important for every agency to have a My ARC Primary Administrator (PA). The main responsibility for the PA is to handle administrative functions for My ARC including:

  • Add & delete all user types
  • Edit user profiles
  • Grant & revoke tool access
  • Set My ARC account status
  • Grant & revoke My ARC admin access
  • Reset Passwords

To add or re-designate a Primary Administrator, please use the ‘Re-designation Form for Travel Professionals” (Form 245), located here.