Planned My ARC System Maintenance March 8

My ARC, including all tools and products, will be unavailable on Sunday, March 8, 2020 from 1 a.m. until 7 a.m. (EST). During this time, you will be unable to access My ARC, including tools such as Memo Manager and IAR. This full system outage is required to perform crucial system and software updates.

We realize that any system outage may be an inconvenience, but ARC is committed to providing a safe and secure operating environment. We purposely scheduled this update for Sunday, during early morning hours, to minimize the impact to most My ARC users. Your understanding and patience are appreciated as we improve and upgrade ARC’s systems. Please share this information with others in your organization that may be impacted.

Flybe Ceases Operations

Flybe (BE/267) announced that effective today, March 5, 2020, they ceased operations and trading. Therefore, ARC has inhibited the processing of sales transactions in IAR, but will continue to support the processing of cash and credit card refunds until further notice.

For more information, please see Flybe’s website.

Nordwind Airlines Joins ARC

Nordwind Airlines N4-216 will join ARC effective with sales on Monday, March 2, 2020 (PED 03/08/2020).

Nordwind is a Russian airline headquartered in Moscow, operating from its hub at Sheremetyevo International Airport. Nordwind operates a fleet of 33 aircraft including Boeing 737 and 777, plus Airbus A330 and A321. The airline operates scheduled and domestic service to 17 countries including Europe, Middle East, South America and Asia.

Nordwind has elected the general concurrence of agent appointment whereby all ARC agents are automatically appointed as agents of Nordwind. The airline is available in Amadeus and Sabre and accepts cash as a valid form of payment. Credit cards will be added in the near future.

For inquiries, reservations, or sales information contact the office listed below;

Nordwind USA
420 Lexington Avenue, Ste 358-360
New York, NY 10170
Phone: (201) 484-8036

Atlantic Airways Joins ARC

Atlantic Airways (RC/767) will join ARC as a participating carrier effective with sales on March 2, 2020 (PED 03/08/2020).

Atlantic Airways is the national carrier of the Faroe Islands and operates a fleet of Airbus 319/320 aircraft and helicopters. From its hub in the Faroe Islands, Atlantic Airways connects to Keflavik, Iceland (KEF), Edinburgh, UK (EDI), London (LGW), Copenhagen, and Denmark (CPH).

Atlantic Airways has elected the General Concurrence of agent appointment whereby all ARC agents are automatically appointed as agents of Atlantic Airways. Airline will accept cash as form of payment, but plans to add credit cards in near future.

For inquiries, reservations, or sales information, contact:

Atlantic Airways, C/O APG North America LLC
1120 Avenue of the Americas
Suite 4108
New York, NY 10036
Phone: (800) 380-6541

Eastern Airlines Joins ARC

Eastern Airlines (2D-054) will join ARC as participating airline effective with sales on March 2, 2020 (PED 03/02/2020).

Eastern Airlines is a U.S.-based airline headquartered in Wayne, Pennsylvania, offering flights direct from New York to Guayaquil, Ecuador, and Georgetown, Guyana. Eastern Airlines operates a fleet of eight aircraft including Boeing 767-200 and 767-300.

Eastern Airlines has elected the General Concurrence method of agent appointment whereby all ARC agents are automatically appointed as agents of Eastern Airlines. The airline is available on Amadeus and Sabre and accepts cash as form of payment. Credit card form of payment will be announced in the near future.

For inquiries, reservations or sales information, contact the offices listed below:

Eastern Airlines USA
420 Lexington Ave, Ste 358-360
New York, NY 10170
Phone: (877) 971-0919

Air Tanzania Now Accepts Visa, MasterCard, and JCB

Effective with sales issued on Monday, March 2, 2020 (PED March 8, 2020), Air Tanzania (197/TC) will begin accepting Visa, Mastercard and JCB as forms of payment through ARC.

Pegasus Airlines Now Accepts American Express

Effective with sales issued on Monday, March 2, 2020 (PED March 8, 2020), Pegasus Airlines (624/PC) will begin accepting American Express as a form of payment through ARC.

ARC Specialist Training and Certification Class

Do you want the opportunity to earn your ARC Specialist Certificate?
The ARC Specialist Training and Certification class will be provided at ARC’s headquarters in Arlington, Virginia, March 10-12, 2020.
ARC developed the ARC Specialist Training and Certification program with the help of industry representatives from the travel agency and airline communities. This program provides education on ARC’s policies, procedures, products and services.
In this class, you will participate in written and verbal exercises as well as group discussions. Upon completion of the class, you will receive a certificate of completion.
The following topics will be covered during the class:

  • ARC 101
  • ARC’s Agent Reporting Agreement (ARA)
  • Travel Agency Participation
  • My ARC
  • Document Type
  • Taxes, Fees and Charges
  • Payment Card Processing
  • Ticketing
  • Sales Reporting Process
  • Interactive Agent Reporting (IAR)
  • Voids and Modification Rules
  • Adjustments
  • ARC Memo Manager (AMM)
  • Best Practices for Effective Debit Memo Resolution and Prevention
  • Exchanges and Refunds
  • Tackling Refunds and Exchanges
  • Travel Agency Service Fee (TASF) Program
  • IAR Back Office System (BOS)
  • Internet Sales Summary (ISS)
  • Document Retrieval Service (DRS)
  • The Future of Air Travel

After the class, you can take the ARC Specialist Certification exam online at your convenience. You will have 30 days to take the exam upon completion of the training class. Those who pass the exam will receive their ARC Specialist Certification.

Tip of the Week: How to dispute a memo in Memo Manager

ARC Memo Manager provides the ability to dispute a memo at the discretion of and within the guidelines of the validating airline. The Memo Administrator and Memo User roles can dispute a memo by using the Dispute button on the top of the Memo Details page or by using the Dispute Memo link in the Disputes section of the Memo Details page. Please note that only entering comments in the public correspondence will not change the status of the memo to a disputed status.
To dispute a memo:

  1. Click the “Dispute” button. The “Memo Manager – Dispute” screen will appear.
  2. Type the dispute dollar value in the “Dispute Amount” field.
  3. Type any comments concerning the dispute in the “Comment (public)” textbox.
  4. If you need to attach any supporting documentation, click the “Attach File” link.
  5. Click the “Submit” button.
  6. The “Memo Manager – Save” screen will be displayed asking "Do you want to submit changes?"
  7. Click the “Yes” button to save the changes.

Once you have completed this process, the status of the memo will change to “Open-Dispute Pending”. The airline will then either accept or reject the dispute. Airlines can set the limit of the number of times a memo can be disputed. Once the limit has been reached, the memo can no longer be disputed, and the Dispute button and Dispute Memo link will no longer be available.