Planned Internet Sales Summary (ISS) Maintenance March 15

ARC’s Internet Sales Summary (ISS) application will be unavailable on Sunday, March 15, 2020, from 1 p.m. ET until 7 p.m. for necessary system maintenance. During this time, you will be unable to access ISS.

We realize that any system outage may be an inconvenience, but ARC is committed to providing a safe and secure operating environment. This maintenance was scheduled for Sunday afternoon to minimize the impact to most ISS users. Your understanding and patience are appreciated as we keep ARC’s systems updated and secure. Please share this information with others in your organization that may be impacted.

You may be interested in receiving advance email notification of upcoming ARC scheduled system maintenance and real-time email alerts when ARC’s systems encounter unexpected delays or outages. To register for these notifications, select ‘Subscribe to Alerts’ from the ARC Status Dashboard page. You will be prompted to enter your email address and select the services for which you would like to receive email alert notifications. You may also subscribe to alerts directly at To quickly view the status of any ARC tool, click the ARC System Status link in the footer of either ARC’s corporate site or My ARC.

Coronavirus (COVID-19) Communication Resources for Travel Agencies

Airlines for America (A4A) has launched a webpage to serve as a resource for the travel industry to communicate with travelers about the novel coronavirus (COVID-19) outbreak. It contains news updates, tips from the CDC for travelers, as well as information about what airlines are doing to help the traveling public. ARC has also published data on the impact of the coronavirus outbreak on air travel transactions for several highly affected markets.

Malindo Airways Joins ARC

Malindo Airways (OD/816) will join ARC effective with sales on March 9, 2020 (PED 03/15/2020).

Malindo Air is a Malaysia based airline with main hubs at the Kuala Lumpur International Airport

and city airport of Subang Skypark in Selangor, Malaysia. The airline launched in March 2013 with domestic flights and has since grown to operate routes to all major airports in Malaysia and across the continents of Asia and Australia. Malindo Air operates 1,300 flights weekly across a network of 55 routes using 16 ATR72-600 and 29 Boeing 737NG aircraft.

Malindo Air has elected the General Concurrence method of agent appointment whereby all ARC agents are automatically appointed as agents of Malindo Air. Malindo Air currently only accepts cash as valid form of payment, but credit cards will be offered in the near future.

For inquiries, reservations, or sales information, contact the office listed below:

Malindo Air C/O APG North America LLC
1120 Avenue of the America
Suite 4108
New York, NY 10036
Phone: (800) 380-6541

Eastern Airlines Now Accepts Visa, Mastercard

Effective with sales issued on Monday, March 9, 2020 (PED March 15, 2020), Eastern Airlines (054/2D) will begin accepting Visa and Mastercard as forms of payment through ARC.

Flybe No Longer Accepts UATP

Effective immediately Flybe/267 will no longer accept UATP as a form of payment though ARC.

ARC Specialist Training and Certification Class

Do you want the opportunity to earn your ARC Specialist Certificate?

The ARC Specialist Training and Certification class will be provided at ARC’s headquarters in Arlington, Virginia, March 10-12, 2020.

ARC developed the ARC Specialist Training and Certification program with the help of industry representatives from the travel agency and airline communities. This program provides education on ARC’s policies, procedures, products and services.

In this class, you will participate in written and verbal exercises as well as group discussions. Upon completion of the class, you will receive a certificate of completion.

The following topics will be covered during the class:

  • ARC 101
  • ARC’s Agent Reporting Agreement (ARA)
  • Travel Agency Participation
  • My ARC
  • Document Type
  • Taxes, Fees and Charges
  • Payment Card Processing
  • Ticketing
  • Sales Reporting Process
  • Interactive Agent Reporting (IAR)
  • Voids and Modification Rules
  • Adjustments
  • ARC Memo Manager (AMM)
  • Best Practices for Effective Debit Memo Resolution and Prevention
  • Exchanges and Refunds
  • Tackling Refunds and Exchanges
  • Travel Agency Service Fee (TASF) Program
  • IAR Back Office System (BOS)
  • Internet Sales Summary (ISS)
  • Document Retrieval Service (DRS)
  • The Future of Air Travel

After the class, you can take the ARC Specialist Certification exam online at your convenience. You will have 30 days to take the exam upon completion of the training class. Those who pass the exam will receive their ARC Specialist Certification.

Tip of the Week: Memo Manager User Roles

User roles determine the access rights you have within ARC Memo Manager. Based upon a user's role, pages and fields in ARC Memo Manager may be active, disabled or hidden. In this way, a user will only be able to perform actions to which they have the rights to perform. Below are the user roles available for agencies as well as what each role is able to do.

Memo Administrator – There may be multiple Memo Administrators per entity. The Memo Administrator is responsible for the entity’s administration settings within Memo Manager. They can also pay/accept/dispute memos, view memos, and send correspondence.

Memo User – An entity may have multiple Memo Users. They can pay/accept/dispute memos, view memos, and send correspondence.

Memo Corresponder – An entity may have multiple Memo Corresponders. They can view memos and send correspondence only.

For further details on Memo Manager, you can review the Memo Manager User Guide for travel agents available by clicking here.