Important: Settlement Schedule Change Effective PED 03/29/20

As the global travel community adapts to the impact of the COVID-19 pandemic, ARC recognizes the enormous pressures facing our industry and customers. This is an unprecedented time and is transforming our marketplace.

To ensure the consistent and complete delivery of payments from airlines to accredited travel agencies, ARC is moving its cash draft and disbursement day from Friday, five days after the sales week closes, to the following Wednesday, 10 days after the sales week closes.

This change will go into effect beginning PED 03/29/20 (with disbursement moving from Friday, April 3, to Wednesday, April 8) and will repeat weekly until further notice. The Tuesday sales report submission deadline will not change, and credit card transactions are not affected. A visual representation these changes can be found here.

Given this extraordinary environment and to ensure accuracy and minimal agency re-work, ARC recommends that agencies review their sales reports on Tuesday prior to finalizing, and that agencies refrain from submitting their sales reports early.

Note: ARC has added a new error message within IAR that reads, "ERROR – DO NOT VOID – Transaction temporarily restricted by carrier – visit www2.arccorp.com/refunds for more info." If your agency sees this error associated with any transactions, ARC asks that the agency not attempt to void these transactions. When these errors do occur, they will roll over to the next PED, or ARC’s Customer Care Center will contact impacted agencies if additional steps are required.

More information, including a list of FAQs about what agencies can expect from this process, can be accessed via the My ARC dashboard. If you have any questions or concerns, please contact ARC’s Customer Care Center at ccchelp@arccorp.com or 703-816-8003.


Refund Update: Some Airlines Directly Managing Refunds

With refunds far outpacing new sales for many airlines, some carriers are informing ARC they have decided to manage refunds directly and inhibit refunds in the GDSs and IAR.

Travel agencies should contact those airlines directly, following the individual airline’s instructions for refunds. Several airlines have already sent communications to their agency partners regarding these changes, or published updates on their websites or agency portals.

As soon as ARC is notified by a specific airline of any change in their refund process, we will update this webpage with individual airline refund instructions:

Refund Information

ARC is urgently working to help agencies manage the downstream impacts when an airline decides to directly manage refunds for transactions issued through ARC. We will continue to share additional information as it becomes available.

If you have any questions or concerns, please contact ARC’s Customer Care Center at ccchelp@arccorp.com or 703-816-8003.


Tip of the Week: Searching for a Document in DRS

ARC Document Retrieval Service (DRS) offers three search options to help you locate a document and view its information. These are grouped by either the Quick Search, Passenger Search or Transaction Search options.

  • Quick Search allows you to search by either Document Number, Date of Issue, PNR, or Period Ending Date.
  • Passenger Search allows you to search by month and year of processing PED, plus the credit card number or the last name of a passenger.
  • Transaction Search allows you to search by document number, a range of document numbers, the data of issue or the beginning PED. You can further refine your search by using a last name, document type, or payment type filter.