United Airlines Now Accepts China Union Pay
Effective with sales issued on Monday, June 22, 2020, United Airlines (UA/016) will begin accepting China Union Pay as a form of payment through ARC.
Sky Express Now Accepts UATP
Effective with sales issued on Tuesday, June 23, 2020, Sky Express (GQ/633) will begin accepting UATP as a form of payment through ARC.
ARC Sunsets TAM Carrier Code
ARC will sunset the TAM carrier code of JJ/957 in IAR effective Monday, June 29, 2020 (PED 07/05/2020). For JJ/957 ticket refund information, please see LATAM’s website.
ARC’s COVID-19 Resources for Travel Agencies
ARC is providing access to several resources to help the travel community manage the impacts of COVID-19. These resources can be accessed here.
This list of resources includes:
- Weekly air travel data updates
- Airline refund and exchange information
- Debit memo and chargeback guidelines
- Airline ticket validity extension information
- Fraud prevention resources
ARC Extends Free Risk Check Through June 30
ARC is extending the deadline for travel professionals to sign up for free use of its global fraud-mitigation tool, ARC Risk Check. New users can use ARC Risk Check free for two months starting the date you enroll, which must be before the close of business on June 30, 2020.
Listen to the latest fraud prevention webinar to hear about ARC Risk Check.
Get details on the ARC Risk Check free access program.
Tip of the Week: Using the IAR Exchange Adjustment Field
The Adjustment field on the IAR Exchange Summary screen is an IAR-only shortcut that can be used to either increase or decrease the value of an exchange in your sales report. For example, when an old document is exchanged for a new document of lesser value and the airline does not allow the difference to either be refunded back to the customer or transferred to an MCO, you may enter that lost residual amount in the Adjustment field to create an even exchange. Any amount entered in the Adjustment field has the same effect as changing the penalty amount in the Admin/Penalty field on the Exchange Support screen. Using the Adjustment field will save you that step. Please note that when the exchange is reported to the airline, the amounts in the Adjustment and Admin/Penalty fields are combined together as a single penalty amount.