ARC Publishes Airline Schedule Change Recommendations

The Irregular Operations and Schedule Changes sub-group of the ARC Debit Memo Working Group recently published guidelines to increase consistency, clarity and efficiency for the travel community dealing with schedule changes. Recommendations for Managing Airlines Schedule Changes was created with input from airlines, travel agencies and GDSs to encourage industry best practices for terminology, communications, debit memo processing, customer services and management of traveler expectations.

View PDF

Read more about the development of the recommendations on the ARC blog.


2020 Quarterly Transaction Fees – 2nd Quarter

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. See the chart below outlining this tiered fee structure. Note: Agencies with fewer than 1,000 transactions per quarter will not be assessed transaction fees. A separate debit representing this fee will be drawn against your ARC designated bank account on or after July 23, 2020. Only one draft will be issued for consolidated drafting agents.

Number of Transactions per Quarter

Price per Transaction

Tier 1

1,000 – 2,224,999

0.012

Tier 2

2.225M – 5.999M

0.011

Tier 3

6M or more

0.010


APG Airlines No Longer Accepts Mastercard or Visa

Effective PED 07/12/2020, APG Airlines (GP/275) no longer accepts Mastercard or Visa as forms of payment, however they continue to accept cash, American Express and UATP. Agents issuing Visa or Mastercard refunds for APG Airlines are encouraged to have customers contact their card issuing bank for resolution, as ARC will not be outputting the refunds to the processor. ARC will provide updates as APG Airlines seeks to find a new Mastercard and Visa processor.


Final Deletion of TAME Airlines

ARC will move forward with the final deletion of TAME Airlines (EQ/269) effective Monday, July 20, 2020 (PED 07/26/2020). Please submit any outstanding cash refunds prior to the deletion date.

For more information, contact TAME.


ARC’s COVID-19 Resources for Travel Agencies

ARC is providing access to several resources to help the travel community manage the impacts of COVID-19. These resources can be accessed via ARC's Blog article, ARC's COVID-19 Resources for Airlines and Travel Agencies.

This list of resources includes:

  • Weekly air travel data updates
  • Airline refund and exchange information
  • Debit memo and chargeback guidelines
  • Airline ticket validity extension information
  • Fraud prevention resources

Learn More


Tip of the Week: How to Update Your Bank Account Information

Submitting a Bank Account Change is easy and free. You can submit the change electronically through the My ARC Accreditation Tool, accessible via the My ARC toolbox. Please do not close your current bank account until your request is approved and the first draft on the new account is confirmed.

Please note that only Primary Administrator user IDs automatically have access to the Accreditation Tool. Any other types of My ARC user IDs must request access to the tool from a Primary Administrator.

To complete the Bank Account Change, please follow the instructions listed below:

  • Log in to My ARC.
  • Under Tools, select Accreditation (Make sure your pop-up blocker is disabled.)
  • On the main Account Summary page, click on New Request, which is located at the bottom left corner of the page.
  • Select Bank Account as the type of request from the drop-down menu.
  • Provide the requested information on each tab and then click Next.
  • When you reach the Sections tab, click on the Bank Account Information and/or Bank Account Access section(s) to input the updated information.
  • If necessary, attach the required documents in the Materials Due tab.
  • Click the Submit button to submit the request.

Once the request has been submitted, please monitor the Messages tab for status updates and confirmation.