Important Updates to ARC Pay Fees and Resources

ARC has partnered closely with the travel agency community as it manages the many impacts of the COVID-19 pandemic. This has included the temporary suspension of ARC Pay chargeback fees.

As ARC Pay transactions begin to return to a steady pace, ARC will return to its standard ARC Pay policies and fee structure. Please note that the following fees apply only to transactions processed through the ARC Pay (formerly Travel Agency Service Fee, or TASF).

ARC Pay will be reinstating its standard $25 chargeback handling fee, beginning with chargebacks drafted on August 6, 2020.

Additionally, in cases of extensive chargeback disputes, ARC has seen a recent increase in arbitration fees from credit card companies. A $500 arbitration fee may be charged in cases where a transaction is disputed by the customer twice, defended by the agency twice, and the credit card company ultimately decides in favor of the customer. Arbitration fees are initiated by the credit card company, not by ARC; when they do occur, the travel agency is liable for their payment. For more information about these arbitration fees, as well as ARC’s recommendations for preventing chargebacks and maintaining robust documentation, view the ARC Pay Dispute Information and FAQs.

Please note that ARC’s COVID-19 policies on debit memos and the extension of the Ticket Resolution Service (TRS) compensatory grace fee period remain in effect until further notice. For more information, view the COVID-19 Debit Memo Management FAQs.

If you have any questions about these updates, please reach out to ARC’s Customer Care Center at ccchelp@arccorp.com or 703-816-8003

2020 Quarterly Transaction Fees – 2nd Quarter

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. See the chart below outlining this tiered fee structure. Note: Agencies with fewer than 1,000 transactions per quarter will not be assessed transaction fees. A separate debit representing this fee will be drawn against your ARC designated bank account on or after July 23, 2020. Only one draft will be issued for consolidated drafting agents.

Winair No Longer Accepts American Express

Winair (295) no longer accepts American Express as a form of payment through ARC.

ARC’s COVID-19 Resources for Travel Agencies

ARC is providing access to several resources to help the travel community manage the impacts of COVID-19. These resources can be accessed here.

This list of resources includes:

• Weekly air travel data updates
• Airline refund and exchange information
• Debit memo and chargeback guidelines
• Airline ticket validity extension information
• Fraud prevention resources

Learn More

Tip of the Week: Reversing an Authorized or Submitted IAR Sales Report

Accuracy is a key component of a sales report. If you discover that changes must be made to one or multiple transactions in a sales report that has already been submitted, you may still do so with the Authorize Reverse command. The Authorize Reverse feature allows you to electronically retrieve a sales report from ARC.

You may only reverse the Authorized/Submitted status of a sales report if the reporting deadline has not passed. Reversing the authorized status of a report restores your ability to add, modify or delete transaction information contained in the report. You may reverse a single sales report that has already been submitted to ARC any time prior to the Tuesday 11:59 p.m. Eastern Time deadline. However, once you reverse the authorized status of a report, you are still responsible for authorizing the report again before the Tuesday 11:59 p.m. Eastern Time deadline.

To reverse the authorization of a sales report:

1. At the IAR Home page, click the box associated with the ARC# you wish to reverse authorization/submission.
2. Click the R box located under the Rev A/S heading.
3. The Reverse Authorize Status screen displays..
4. Type your password in the Enter Password textbox.
5. Click the Submit button to submit the reverse authorize/submit request.
6. Click the Cancel button to cancel the reverse authorize/submit of the sales report and return to the sales report screen.